Night Receptionist

About Us

Artfam is a “one of a kind” business. With its unique ethos, Artfarm has changed people’s expectations of what a hotel or restaurant can be. That power has come from a team who at every level share the beliefs, passions and ambitions of its founders, Iwan and Manuela Wirth.

The Fife Arms was the first hotel venture for Artfarm and impressively won The Times ‘Hotel of The Year’ Award in its first year of opening! The Fife is a Victorian coaching inn situated within the village of Braemar in the magnificent Cairngorms National Park. It brings together Scottish heritage, craftsmanship and culture with world-class contemporary art and a strong sense of community.

The role

To be the ultimate host and exceed the expectation of our guest experience in every aspect of their stay so that they leave us feeling enriched and engaged in our ethos. To be responsible for the overnight operations within the hotel, ensuring the safety and security of guests, team members and the building.

What success looks like…

•  Guest Service

Create memorable experiences by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures, ensuring that every guest feels special and wants to return.

• Communication

Foster effective and professional communication with guests and all team members, sharing knowledge and always ensuring the effective handover of information.

• Atmosphere

Be confident and allow your personality to enhance the atmosphere by creating a warm, homely and welcoming environment to our guests. Ensure that all front and back of house areas are well presented, neat and tidy.

• Sales Opportunities

Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.

• Health & Safety

About Us

Artfam is a “one of a kind” business. With its unique ethos, Artfarm has changed people’s expectations of what a hotel or restaurant can be. That power has come from a team who at every level share the beliefs, passions and ambitions of its founders, Iwan and Manuela Wirth.

The Fife Arms was the first hotel venture for Artfarm and impressively won The Times ‘Hotel of The Year’ Award in its first year of opening! The Fife is a Victorian coaching inn situated within the village of Braemar in the magnificent Cairngorms National Park. It brings together Scottish heritage, craftsmanship and culture with world-class contemporary art and a strong sense of community.

The role

To be the ultimate host and exceed the expectation of our guest experience in every aspect of their stay so that they leave us feeling enriched and engaged in our ethos. To be responsible for the overnight operations within the hotel, ensuring the safety and security of guests, team members and the building.

What success looks like…

•  Guest Service

Create memorable experiences by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures, ensuring that every guest feels special and wants to return.

• Communication

Foster effective and professional communication with guests and all team members, sharing knowledge and always ensuring the effective handover of information.

• Atmosphere

Be confident and allow your personality to enhance the atmosphere by creating a warm, homely and welcoming environment to our guests. Ensure that all front and back of house areas are well presented, neat and tidy.

• Sales Opportunities

Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.

• Health & Safety