Description
1 Deliver luggage in line with LQA leading standards, within 10 minutes of
guest arrival.
2 Escort guests to room using LQA leading standards, promoting all F&B
outlets.
3 Page guests as required; deliver messages, packages or other items to
guestrooms or other areas of the hotel as required
4 Assist departing guests with their luggage and transportation
arrangements, by picking up luggage from guest rooms, and checking it, or
bringing it to the entrance, loading it in the car, etc, as required by the
guest.
5 To assist the Concierge on duty as required by answering the telephone,
taking messages, providing information, etc as required by the guest
6 To perform any reasonable task as required by the Concierge on duty to
provide maximum guest service
7 To handle luggage for tour or group check-ins in accordance with
established procedures
8 Ensure the proper handling of Master Keys, guest faxes, messages and
packages.
9 Maintain a high standard of cleanliness in the lobby and baggage room and
at Concierge desk
10 Provide directions or general information to guests or patrons as may be
required; aware at all times of all hotel services, hours of operation,
locations, etc.
11 Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager
on duty of any guest problems or complaints for immediate handling.
1 Deliver luggage in line with LQA leading standards, within 10 minutes of
guest arrival.
2 Escort guests to room using LQA leading standards, promoting all F&B
outlets.
3 Page guests as required; deliver messages, packages or other items to
guestrooms or other areas of the hotel as required
4 Assist departing guests with their luggage and transportation
arrangements, by picking up luggage from guest rooms, and checking it, or
bringing it to the entrance, loading it in the car, etc, as required by the
guest.
5 To assist the Concierge on duty as required by answering the telephone,
taking messages, providing information, etc as required by the guest
6 To perform any reasonable task as required by the Concierge on duty to
provide maximum guest service
7 To handle luggage for tour or group check-ins in accordance with
established procedures
8 Ensure the proper handling of Master Keys, guest faxes, messages and
packages.
9 Maintain a high standard of cleanliness in the lobby and baggage room and
at Concierge desk
10 Provide directions or general information to guests or patrons as may be
required; aware at all times of all hotel services, hours of operation,
locations, etc.
11 Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager
on duty of any guest problems or complaints for immediate handling.
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