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Category
Hotel
Cuisine
British
  • Summary
  • Description
  • Skills
Summary
Luggage Porter
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK
Category Hotel
Cuisine British

Luggage Porter


Description
We currently have an exciting opportunity for a Luggage Porter to join our Concierge team.
We are seeking to recruit an enthusiastic Luggage Porter, who has the ability to deliver 5* service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.

The main responsibilities of this Luggage Porter position are:
• Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
• Escort guests to room using LQA leading standards, promoting all F&B outlets.
• Page guests as required; deliver messages, packages or other items to guestrooms or other areas of the hotel as required
• Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc, as required by the guest.
• To assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
• Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc.
• Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.

The ideal candidate for the Luggage Porter requires the following:
• Can-do attitude
• Open-minded
• Positive outlook
• Welcoming and Approachable

As a Luggage Porter, you will be working with a dedicated and passionate Concierge team and will report directly to the Assistant Chief Concierge. You are expected to be passionate about your work and have the desire to progress your career in a leading five star hotel.
In return for your hard work and as part of our excellent benefits, you will also have access to an extensive learning and development program, as well as opportunities to develop your career within a professional and enthusiastic team.

If you feel that this role is for you, please apply today! We look forward to hearing from you.

About The Landmark London Hotel:
The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.
The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

We currently have an exciting opportunity for a Luggage Porter to join our Concierge team.
We are seeking to recruit an enthusiastic Luggage Porter, who has the ability to deliver 5* service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.

The main responsibilities of this Luggage Porter position are:
• Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
• Escort guests to room using LQA leading standards, promoting all F&B outlets.
• Page guests as required; deliver messages, packages or other items to guestrooms or other areas of the hotel as required
• Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc, as required by the guest.
• To assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
• Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc.
• Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.

The ideal candidate for the Luggage Porter requires the following:
• Can-do attitude
• Open-minded
• Positive outlook
• Welcoming and Approachable

As a Luggage Porter, you will be working with a dedicated and passionate Concierge team and will report directly to the Assistant Chief Concierge. You are expected to be passionate about your work and have the desire to progress your career in a leading five star hotel.
In return for your hard work and as part of our excellent benefits, you will also have access to an extensive learning and development program, as well as opportunities to develop your career within a professional and enthusiastic team.

If you feel that this role is for you, please apply today! We look forward to hearing from you.

About The Landmark London Hotel:
The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.
The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.


Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK
Category Hotel
Cuisine British

Skills
Able to lift 30+ pounds
Highly Organized
excellent customer service
Driving license valid in the UK
By applying you confirm you have these skills.

expired job post

Marylebone Rd, Marylebone, London NW1 6JQ, UK