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Front Desk Clerk
Summary
Front Desk Clerk
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | Marylebone Rd, Marylebone, London NW1 6JQ, UK |
| Category | Hotel Fine |
| Cuisine | British |
Front Desk Clerk
Description
We are currently looking for a passionate Front Desk Clerk, to join our Front Office Department.
This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.
At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Front Desk Clerk, your main duties will include:
• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To create a welcoming atmosphere for the guests.
• To greet and welcome all guests.
• To repeatedly address all guests by their name, once it has been established.
• To always display a caring, responsive and professional attitude
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Reception Manager, when needed.
• To answer all telephone calls within three rings.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
As a Front Desk Clerk, you will be required to work 40 hours per week, on a (shift) rota.
Benefits Package
Competitive salary
• 28 days paid holiday, including bank holidays
• Increased holiday entitlement with length of service
• Uniform
• Free dry cleaning for uniforms
• Free meals whilst on duty
• Free eye test vouchers
• Health checks
• Life assurance cover - death in service scheme
• Long service awards
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation for team members and their friends & family (including sister properties)
• Spa Treatment discounts (including sister properties)
• Recommend a Friend bonus
• Fitness Centre discounts
• Season ticket loan
• Cycle to work scheme
• Childcare vouchers
• Discretionary Hotel Sick Pay after 6 months of service
• Employee Assistance Programme
• Annual Staff Party
• GEM Recognition Scheme
• Sponsorship towards college course fees - conditions apply
• The Landmark Choir
The ideal candidate for this position as Front Desk Clerk will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
If you feel this is the role for you, please apply today!
This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.
At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Front Desk Clerk, your main duties will include:
• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To create a welcoming atmosphere for the guests.
• To greet and welcome all guests.
• To repeatedly address all guests by their name, once it has been established.
• To always display a caring, responsive and professional attitude
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Reception Manager, when needed.
• To answer all telephone calls within three rings.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
As a Front Desk Clerk, you will be required to work 40 hours per week, on a (shift) rota.
Benefits Package
Competitive salary
• 28 days paid holiday, including bank holidays
• Increased holiday entitlement with length of service
• Uniform
• Free dry cleaning for uniforms
• Free meals whilst on duty
• Free eye test vouchers
• Health checks
• Life assurance cover - death in service scheme
• Long service awards
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation for team members and their friends & family (including sister properties)
• Spa Treatment discounts (including sister properties)
• Recommend a Friend bonus
• Fitness Centre discounts
• Season ticket loan
• Cycle to work scheme
• Childcare vouchers
• Discretionary Hotel Sick Pay after 6 months of service
• Employee Assistance Programme
• Annual Staff Party
• GEM Recognition Scheme
• Sponsorship towards college course fees - conditions apply
• The Landmark Choir
The ideal candidate for this position as Front Desk Clerk will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
If you feel this is the role for you, please apply today!
We are currently looking for a passionate Front Desk Clerk, to join our Front Office Department.
This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.
At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Front Desk Clerk, your main duties will include:
• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To create a welcoming atmosphere for the guests.
• To greet and welcome all guests.
• To repeatedly address all guests by their name, once it has been established.
• To always display a caring, responsive and professional attitude
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Reception Manager, when needed.
• To answer all telephone calls within three rings.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
As a Front Desk Clerk, you will be required to work 40 hours per week, on a (shift) rota.
Benefits Package
Competitive salary
• 28 days paid holiday, including bank holidays
• Increased holiday entitlement with length of service
• Uniform
• Free dry cleaning for uniforms
• Free meals whilst on duty
• Free eye test vouchers
• Health checks
• Life assurance cover - death in service scheme
• Long service awards
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation for team members and their friends & family (including sister properties)
• Spa Treatment discounts (including sister properties)
• Recommend a Friend bonus
• Fitness Centre discounts
• Season ticket loan
• Cycle to work scheme
• Childcare vouchers
• Discretionary Hotel Sick Pay after 6 months of service
• Employee Assistance Programme
• Annual Staff Party
• GEM Recognition Scheme
• Sponsorship towards college course fees - conditions apply
• The Landmark Choir
The ideal candidate for this position as Front Desk Clerk will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
If you feel this is the role for you, please apply today!
This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.
At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Front Desk Clerk, your main duties will include:
• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To create a welcoming atmosphere for the guests.
• To greet and welcome all guests.
• To repeatedly address all guests by their name, once it has been established.
• To always display a caring, responsive and professional attitude
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Reception Manager, when needed.
• To answer all telephone calls within three rings.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
As a Front Desk Clerk, you will be required to work 40 hours per week, on a (shift) rota.
Benefits Package
Competitive salary
• 28 days paid holiday, including bank holidays
• Increased holiday entitlement with length of service
• Uniform
• Free dry cleaning for uniforms
• Free meals whilst on duty
• Free eye test vouchers
• Health checks
• Life assurance cover - death in service scheme
• Long service awards
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation for team members and their friends & family (including sister properties)
• Spa Treatment discounts (including sister properties)
• Recommend a Friend bonus
• Fitness Centre discounts
• Season ticket loan
• Cycle to work scheme
• Childcare vouchers
• Discretionary Hotel Sick Pay after 6 months of service
• Employee Assistance Programme
• Annual Staff Party
• GEM Recognition Scheme
• Sponsorship towards college course fees - conditions apply
• The Landmark Choir
The ideal candidate for this position as Front Desk Clerk will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
If you feel this is the role for you, please apply today!
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | Marylebone Rd, Marylebone, London NW1 6JQ, UK |
| Category | Hotel Fine |
| Cuisine | British |
Skills
Money Handling
Able To Work Under Pressure
Ability to prioritise
Approachable and open attitude
By applying you confirm you have these skills.
Front Office - The Landmark London
British
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
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Marylebone Rd, Marylebone, London NW1 6JQ, UK