Accessibility
Category
Hotel Fine
Cuisine
British
  • Summary
  • Description
  • Skills
Summary
Reservations Sales Associate
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK
Category Hotel Fine
Cuisine British

Reservations Sales Associate


Description
We currently have an exciting opportunity for a Reservations Sales Associate to join our Revenue Centre team.
We are now seeking to recruit an enthusiastic Reservations Sales Associate who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Reservations Sales Associate are:

• Take guest bookings over the phone or via email
• Liaise with Front Office team regarding special requests
• Have knowledge of the hotel in order to proactively answer guests’ enquiries
• Answer the phone/ reply the emails in a professional manner, acting as an ambassador of the hotel
• Take all guests details accurately, ensuring all possible needs of the guests are met

The ideal candidate for the Reservations Sales Associate is required the following:

• Knowledge of Opera system is desirable
• Excellent English, written and spoken
• Excellent telephone manners
• Ability to empathise and find solutions
• Ability to multi task and meet tight deadlines
• Enthusiastic and passionate for hospitality and 5* service
• A team player, willing to help for the best of the team and the hotel

The Reservations Sales Associate will work with a dedicated and passionate Revenue Centre team and will report directly to the Revenue Centre Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.
In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

If you feel that this role is for you, please apply today! We look forward to hearing from you.


About The Landmark London Hotel:
The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.
The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
We currently have an exciting opportunity for a Reservations Sales Associate to join our Revenue Centre team.
We are now seeking to recruit an enthusiastic Reservations Sales Associate who has the talent to deliver a 5* service at all times, having a positive and “can do” attitude. It is essential to have excellent communication skills, team work attitude and great attention to detail.

The responsibilities of a Reservations Sales Associate are:

• Take guest bookings over the phone or via email
• Liaise with Front Office team regarding special requests
• Have knowledge of the hotel in order to proactively answer guests’ enquiries
• Answer the phone/ reply the emails in a professional manner, acting as an ambassador of the hotel
• Take all guests details accurately, ensuring all possible needs of the guests are met

The ideal candidate for the Reservations Sales Associate is required the following:

• Knowledge of Opera system is desirable
• Excellent English, written and spoken
• Excellent telephone manners
• Ability to empathise and find solutions
• Ability to multi task and meet tight deadlines
• Enthusiastic and passionate for hospitality and 5* service
• A team player, willing to help for the best of the team and the hotel

The Reservations Sales Associate will work with a dedicated and passionate Revenue Centre team and will report directly to the Revenue Centre Manager. You will be passionate about your work and have the desire to progress your career in a leading five star hotel.
In return and among our excellent benefits, you will also have an extensive learning and development program as well as opportunities to develop your career within a professional and enthusiastic team.

If you feel that this role is for you, please apply today! We look forward to hearing from you.


About The Landmark London Hotel:
The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.
The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK
Category Hotel Fine
Cuisine British

Skills
Friendly Attitude
Knowledge of PMS system Opera
Sales skills
By applying you confirm you have these skills.

expired job post

Marylebone Rd, Marylebone, London NW1 6JQ, UK