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Summary
Reception Supervisor
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland
Category Hotel

Reception Supervisor


Description
We are currently looking for an enthusiast Reception Supervisor to join our dynamic Front Office team! The main focuses will be to ensure the smooth running of the front desk operation. (Recruiting for August 2020 start)

Key responsibilities of the Reception Supervisor will include:

• To be fully familiar with the Front of House Systems and Procedures, ensuring that these are implemented consistently when on duty
• To training, lead and motivate the team to ensure they carry out their duties in line with Hotel Standards
• To supervise the operation in a hands-on capacity in the Front Office Managers absence
• To assist the reception team in dealing with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards
• To support the reservations team in completion of reservations as required
• To operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date
• To support the department in providing the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Reception Supervisor position should:

• Be a self starter, and enjoy working within a friendly and productive team
• Have previous supervisory experience within a similar role
• Demonstrate strong communication skills & attention to detail
• Have the ability to handle busy situations and manage your workload effectively
• Have a friendly & outgoing personality
• Be enthusiastic & flexible
• Be legally eligible to work in Ireland

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an
exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
We are currently looking for an enthusiast Reception Supervisor to join our dynamic Front Office team! The main focuses will be to ensure the smooth running of the front desk operation. (Recruiting for August 2020 start)

Key responsibilities of the Reception Supervisor will include:

• To be fully familiar with the Front of House Systems and Procedures, ensuring that these are implemented consistently when on duty
• To training, lead and motivate the team to ensure they carry out their duties in line with Hotel Standards
• To supervise the operation in a hands-on capacity in the Front Office Managers absence
• To assist the reception team in dealing with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards
• To support the reservations team in completion of reservations as required
• To operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date
• To support the department in providing the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Reception Supervisor position should:

• Be a self starter, and enjoy working within a friendly and productive team
• Have previous supervisory experience within a similar role
• Demonstrate strong communication skills & attention to detail
• Have the ability to handle busy situations and manage your workload effectively
• Have a friendly & outgoing personality
• Be enthusiastic & flexible
• Be legally eligible to work in Ireland

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an
exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland
Category Hotel

Skills
Good Level of English
By applying you confirm you have these skills.

expired job post

Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland