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Summary
Reservationist
Salary $14 / Hour
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 411 W 14th St, New York, NY 10014, USA

Reservationist


Description
POSITION SUMMARY
The Call Center Reservations Agent (CCRA) is primarily responsible for taking reservations and communicating guest inquiries accurately in a friendly and courteous manner. The Call Center Reservations Agent demonstrates patience, empathy, adaptability, consistency, clear communication, and knowledge necessary to provide first-rate service to all guests. The CCRA must have exceptional time management skill, an admirable work ethic, upbeat attitude and the ability to use positive language. Most communication is handled over the phone although some processes are dealt with via written communication. The CCRA will be required to work nights, weekends and holidays.

RESPONSIBILITIES
 Handle high volume calls in a timely and professional manner
 Take reservation, confirmations by phone and email effectively following TOG’s Standard Operating Procedure
 Provide accurate information on multiple restaurant brands and clearly communicate menu offerings, ambience, music.
 Must be able to communicate options such as offering alternate time or referring sister restaurant to maximize revenue
 Notes any special request on each reservation and code guests accordingly
 Handles guest inquiries, requests and complaints courteously and efficiently within the company policy and communicate to management
 Must be familiar with all marketing programs
 Proactive in finding ways to raise the bar on service and anticipate guests’ needs
 Able to direct calls to appropriate person/department
 Responds professionally to various requests and inquiries by email and phone
 Must maintain above 90% on in house call observation reports and shoppers reports
 Process orders, forms, requests and reports
 Promotes positive guest and employee relations
 Duties include but not limited to, organizing office supplies, checking fax machine, and other duties as assigned including assisting other departments.
POSITION SUMMARY
The Call Center Reservations Agent (CCRA) is primarily responsible for taking reservations and communicating guest inquiries accurately in a friendly and courteous manner. The Call Center Reservations Agent demonstrates patience, empathy, adaptability, consistency, clear communication, and knowledge necessary to provide first-rate service to all guests. The CCRA must have exceptional time management skill, an admirable work ethic, upbeat attitude and the ability to use positive language. Most communication is handled over the phone although some processes are dealt with via written communication. The CCRA will be required to work nights, weekends and holidays.

RESPONSIBILITIES
 Handle high volume calls in a timely and professional manner
 Take reservation, confirmations by phone and email effectively following TOG’s Standard Operating Procedure
 Provide accurate information on multiple restaurant brands and clearly communicate menu offerings, ambience, music.
 Must be able to communicate options such as offering alternate time or referring sister restaurant to maximize revenue
 Notes any special request on each reservation and code guests accordingly
 Handles guest inquiries, requests and complaints courteously and efficiently within the company policy and communicate to management
 Must be familiar with all marketing programs
 Proactive in finding ways to raise the bar on service and anticipate guests’ needs
 Able to direct calls to appropriate person/department
 Responds professionally to various requests and inquiries by email and phone
 Must maintain above 90% on in house call observation reports and shoppers reports
 Process orders, forms, requests and reports
 Promotes positive guest and employee relations
 Duties include but not limited to, organizing office supplies, checking fax machine, and other duties as assigned including assisting other departments.

Details
Salary $14 / Hour
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 411 W 14th St, New York, NY 10014, USA

Skills
Microsoft Office
Fine Dining Experience
OpenTable Experience
Fast-Paced Experience
By applying you confirm you have these skills.

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411 W 14th St, New York, NY 10014, USA