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Hotel
Cuisine
British
  • Summary
  • Description
  • Skills
Summary
Event Sales Executive
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Strand, London WC2R 0EU, UK
Category Hotel
Cuisine British

Event Sales Executive


Description
Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Position : Event Sales Executive

What are we looking for?
The Event Sales Executive will be involved from the selling process stage, and will convert enquiries into confirmed bookings with a keen attention to maximize revenue. Through engaged planning with each client, they will create memorable and innovative events, exceeding expectations on each occasion. They will anticipate the needs of the organiser/client and suggest authentically local ideas, providing support to the client through each step of the planning process.
The focus of the position will be to convert non residential event enquiries and to drive up selling within the department and across the hotel. Adhering to departmental standards, the role requires the technically capabilities of managing S&C bookings to include all required information for file creation, applicable maintenance and planning.

Summary of Responsibilities:
Reporting to the Group & Events Sales Team Leader, responsibilities and essential job functions include but are not limited to the following:

• To deal with short lead telephone and e-mail enquiries for the Group and Events department (lead time: two weeks), ensuring a high percentage of lead conversion.
• To be responsible on following the process from a lead, proposal, site inspection into the contract and planning stage.
• To initiate booking process by creating accounts/bookings, establishing departmental files and generating notifying affected departments to any types of guest or client inquiries.
• Responsible for in-putting information into S&C, for the accuracy and integrity of information.
• Take ownership of bookings guiding the client through the contracting and planning stages of the Group and Event process to ensure a successful seamless event.
• Carry out site inspections of clients and potential clients, pre-booked or walk-ins.
• Must be aware of any procedures for any function reservations, changes or cancellations.
• To qualify opportunities to up sell various areas of the Hotel or/and food, beverages, audio visual which meet the client’s needs and maximize revenues, according to the up selling program set within the department.
• To ensure bookings are followed up with on a regular basis as per the Director of Group and Events.
• To proactively seek additional business from existing clients.
• To attend in house familiarization trips and events in order to promote the hotel facilities.
• To ensure that events revenue targets are met, monthly forecast and budget
• To adhere to the Hotel’s selling strategy for events and groups.
• To organise/disseminate information to all departments through e-mails, event orders, resumes and rooming lists in a professional and timely manner.
• To ensure that all promises made to customers and partners are fulfilled accurately & promptly.
• To confirm electrical, Internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client.
• To create floor plans for the best use of space for each event and to ensure floor manager and client are in agreement prior to set up.
• To build creative menus, mindful of food costs, labour cost and kitchen capabilities.
• Must advise if any great deviation in number occurs, so labour and food cost can be controlled.
• To follow billing instructions are in line with hotel policies.
• To conduct and/or attend pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival.
• To conduct and/or attend meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding.
• To attend the post event follow up to address strengths and weaknesses of an event while soliciting return business.
• To foster and promote a cooperative working climate, maximizing productivity and employee morale.
• To attend training and meetings as and when required.
• To be fully aware of any industry trends.
• To ensure that Standard Operating Procedures are adhered to and if needed to complete the existing manual.
• To act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
• To adhere to all Savoy policies and procedures as outlined by the hotel.
• To respond to any changes in the department as dictated by the needs of the industry, department or hotel.
• To comply with local legislation as required.

We Offer:

• Competitive Salary
• 31 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym

Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Position : Event Sales Executive

What are we looking for?
The Event Sales Executive will be involved from the selling process stage, and will convert enquiries into confirmed bookings with a keen attention to maximize revenue. Through engaged planning with each client, they will create memorable and innovative events, exceeding expectations on each occasion. They will anticipate the needs of the organiser/client and suggest authentically local ideas, providing support to the client through each step of the planning process.
The focus of the position will be to convert non residential event enquiries and to drive up selling within the department and across the hotel. Adhering to departmental standards, the role requires the technically capabilities of managing S&C bookings to include all required information for file creation, applicable maintenance and planning.

Summary of Responsibilities:
Reporting to the Group & Events Sales Team Leader, responsibilities and essential job functions include but are not limited to the following:

• To deal with short lead telephone and e-mail enquiries for the Group and Events department (lead time: two weeks), ensuring a high percentage of lead conversion.
• To be responsible on following the process from a lead, proposal, site inspection into the contract and planning stage.
• To initiate booking process by creating accounts/bookings, establishing departmental files and generating notifying affected departments to any types of guest or client inquiries.
• Responsible for in-putting information into S&C, for the accuracy and integrity of information.
• Take ownership of bookings guiding the client through the contracting and planning stages of the Group and Event process to ensure a successful seamless event.
• Carry out site inspections of clients and potential clients, pre-booked or walk-ins.
• Must be aware of any procedures for any function reservations, changes or cancellations.
• To qualify opportunities to up sell various areas of the Hotel or/and food, beverages, audio visual which meet the client’s needs and maximize revenues, according to the up selling program set within the department.
• To ensure bookings are followed up with on a regular basis as per the Director of Group and Events.
• To proactively seek additional business from existing clients.
• To attend in house familiarization trips and events in order to promote the hotel facilities.
• To ensure that events revenue targets are met, monthly forecast and budget
• To adhere to the Hotel’s selling strategy for events and groups.
• To organise/disseminate information to all departments through e-mails, event orders, resumes and rooming lists in a professional and timely manner.
• To ensure that all promises made to customers and partners are fulfilled accurately & promptly.
• To confirm electrical, Internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client.
• To create floor plans for the best use of space for each event and to ensure floor manager and client are in agreement prior to set up.
• To build creative menus, mindful of food costs, labour cost and kitchen capabilities.
• Must advise if any great deviation in number occurs, so labour and food cost can be controlled.
• To follow billing instructions are in line with hotel policies.
• To conduct and/or attend pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival.
• To conduct and/or attend meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding.
• To attend the post event follow up to address strengths and weaknesses of an event while soliciting return business.
• To foster and promote a cooperative working climate, maximizing productivity and employee morale.
• To attend training and meetings as and when required.
• To be fully aware of any industry trends.
• To ensure that Standard Operating Procedures are adhered to and if needed to complete the existing manual.
• To act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
• To adhere to all Savoy policies and procedures as outlined by the hotel.
• To respond to any changes in the department as dictated by the needs of the industry, department or hotel.
• To comply with local legislation as required.

We Offer:

• Competitive Salary
• 31 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym


Details
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Strand, London WC2R 0EU, UK
Category Hotel
Cuisine British

Skills
Sales and Catering
Microsoft Office
Fast-Paced Experience
Fluent in English
By applying you confirm you have these skills.

expired job post

Strand, London WC2R 0EU, UK