Housekeeping Manager

Responsibilities and Duties:

• Ensure effective communication and maintain a professional and harmonious working relationship between all departments within the property.
• Manage/lead the housekeeping team by providing structure, motivation, coaching, guidance and positive encouragement as necessary to ensure a premier level of service, professionalism, communication.
• Ensure timely completion of all assigned responsibilities.
• Manage the housekeeping work schedule.
• Manage the daily housekeeping rooms schedule allocations and organization.
• Assign housekeeping team members to complete the needed services for the day in the most efficient and organized manner ensuring that all rooms being checked into are ready ahead of 3pm check-in time. Verify quality and team member performance to assure that standards are being met, team members are being supported and resident needs are exceeded.
• Personally clean rooms and hotel spaces as required (examples: if team members are behind schedule, call in sick or out on leave) to ensure timely completion.
• Inspect and detail rooms (including mini by checks/charges/replenish) after housekeeping team members have completed them and communicate with the Front Desk to advise the status of rooms and when they are ready for a guest check in. Ensure that rooms are presented and detailed to Surfrider standard.
• Perform daily walks of all areas of responsibility throughout the property especially the rooms, lobby, common areas and back of house to ensure a functional work area and brand standards of spotless cleanliness, consistency, standardization and meticulous attention to detail are implemented and experienced by both by guests and team members.
• Perform regular inspections of common areas (library, lobby and public restroom), exterior walkways and roof deck for sanitation, order, safety, and comfortable and well presented environment.
• Recruit new housekeeping team members and work with local partnerships for potential housekeeping candidates.
• Interview and train new hire housekeeping team members.
• Managing housekeeping and guest room inventory and ordering supplies as needed.
• Work within parameters of housekeeping budget as set by ownership/management.
• Report room maintenance issues to GM as required.
• Perform monthly asset walks of the overall room conditions with team members and develop an improvement plan with team members.
• Participate in and maintain accurate inventory records such as linen, uniform and amenity supply inventories, inventory par stocks, discard reports, movement of inventory stock items, tools and the distribution of products.
• Effectively interacts with Front Desk, General Manager and Ownership to obtain feedback on product quality and service levels.
• Coordinates with Front Desk
• Reports to General Manager
• Other duties as assigned.
• Advise on current set up, organization, equipment and necessary changes to improve organization efficiency.


Qualifications:

• Previous Housekeeping experience in a similar luxury environment required.
• High school degree or equivalent.
• Minimum of three years of housekeeping experience.
• Minimum of two years of experience in this role or a similar leadership role
• Ability to be flexible with work schedule including nights, weekends and holidays as needed.
• Reading, writing and oral proficiency in the English language. Bi-lingual a plus.
• Must possess the ability to make independent decisions, follow instructions and to accept constructive criticism.
• Must possess leadership ability and the willingness to work harmoniously with staff, management, vendors and guests.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.
• Ability to understand and carry out verbal & written instructions independently.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well under time constraint- clear thinking and remaining calm.
• Maintains a positive disposition and adaptable mind set.
• Perform job duties with attention to detail, speed and efficiency.
• Adapt to workload based on hotel occupancy.
• Maintain confidentiality of guest and hotel information.

Skills:

• Demonstrated strong guest service, problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English and Spanish (written and oral).
• Proficiency with Microsoft Office (Word, Excel) and Housekeeping PMS System on Mac and PC
• Demonstrated ability to manage conflict / resolution, stress and time management
• Meticulous attention to detail, motivational skills, verbal communication skills, written communication skills and manageability

Physical Requirements:

• Ability to lift 30 lbs. of weight and able to push and pull up to 50 lbs. if needed
• Physically capable of standing and walking 90% of the work day
• Able to work with chemicals

Responsibilities and Duties:

• Ensure effective communication and maintain a professional and harmonious working relationship between all departments within the property.
• Manage/lead the housekeeping team by providing structure, motivation, coaching, guidance and positive encouragement as necessary to ensure a premier level of service, professionalism, communication.
• Ensure timely completion of all assigned responsibilities.
• Manage the housekeeping work schedule.
• Manage the daily housekeeping rooms schedule allocations and organization.
• Assign housekeeping team members to complete the needed services for the day in the most efficient and organized manner ensuring that all rooms being checked into are ready ahead of 3pm check-in time. Verify quality and team member performance to assure that standards are being met, team members are being supported and resident needs are exceeded.
• Personally clean rooms and hotel spaces as required (examples: if team members are behind schedule, call in sick or out on leave) to ensure timely completion.
• Inspect and detail rooms (including mini by checks/charges/replenish) after housekeeping team members have completed them and communicate with the Front Desk to advise the status of rooms and when they are ready for a guest check in. Ensure that rooms are presented and detailed to Surfrider standard.
• Perform daily walks of all areas of responsibility throughout the property especially the rooms, lobby, common areas and back of house to ensure a functional work area and brand standards of spotless cleanliness, consistency, standardization and meticulous attention to detail are implemented and experienced by both by guests and team members.
• Perform regular inspections of common areas (library, lobby and public restroom), exterior walkways and roof deck for sanitation, order, safety, and comfortable and well presented environment.
• Recruit new housekeeping team members and work with local partnerships for potential housekeeping candidates.
• Interview and train new hire housekeeping team members.
• Managing housekeeping and guest room inventory and ordering supplies as needed.
• Work within parameters of housekeeping budget as set by ownership/management.
• Report room maintenance issues to GM as required.
• Perform monthly asset walks of the overall room conditions with team members and develop an improvement plan with team members.
• Participate in and maintain accurate inventory records such as linen, uniform and amenity supply inventories, inventory par stocks, discard reports, movement of inventory stock items, tools and the distribution of products.
• Effectively interacts with Front Desk, General Manager and Ownership to obtain feedback on product quality and service levels.
• Coordinates with Front Desk
• Reports to General Manager
• Other duties as assigned.
• Advise on current set up, organization, equipment and necessary changes to improve organization efficiency.


Qualifications:

• Previous Housekeeping experience in a similar luxury environment required.
• High school degree or equivalent.
• Minimum of three years of housekeeping experience.
• Minimum of two years of experience in this role or a similar leadership role
• Ability to be flexible with work schedule including nights, weekends and holidays as needed.
• Reading, writing and oral proficiency in the English language. Bi-lingual a plus.
• Must possess the ability to make independent decisions, follow instructions and to accept constructive criticism.
• Must possess leadership ability and the willingness to work harmoniously with staff, management, vendors and guests.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.
• Ability to understand and carry out verbal & written instructions independently.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well under time constraint- clear thinking and remaining calm.
• Maintains a positive disposition and adaptable mind set.
• Perform job duties with attention to detail, speed and efficiency.
• Adapt to workload based on hotel occupancy.
• Maintain confidentiality of guest and hotel information.

Skills:

• Demonstrated strong guest service, problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English and Spanish (written and oral).
• Proficiency with Microsoft Office (Word, Excel) and Housekeeping PMS System on Mac and PC
• Demonstrated ability to manage conflict / resolution, stress and time management
• Meticulous attention to detail, motivational skills, verbal communication skills, written communication skills and manageability

Physical Requirements:

• Ability to lift 30 lbs. of weight and able to push and pull up to 50 lbs. if needed
• Physically capable of standing and walking 90% of the work day
• Able to work with chemicals