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Assistant Bar Manager
Summary
Assistant Bar Manager
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | Victoria Rd, Camps Bay, Cape Town, South Africa |
| Category | Hotel |
Assistant Bar Manager
Description
JOB SUMMARY:
We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to assist with managing our Leopard Bar operations and Mini Bar Service on a day-to-day basis.
ORGANISATIONAL POSITIONING:
• Department: Leopard Bar
• Reporting to: Leopard Bar Manager
• Location: The Twelve Apostles Hotel Premises
MINIMUM EXPERIENCE OR QUALIFICATION:
• Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Exposure and understanding of restaurant financials
• Experience in Service Recovery
• Experience in mixology or sound beverage knowledge
• Able to work flexible hours, weekends and holidays
KEY PERFORMANCE OBJECTIVES:
• To assist with managing staff and the outlet operation on a day-to-day basis ensuring that:
o Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the World standards
o Mise en place requirements are completed in accordance with SOP
o Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
o To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Assist the Leopard Bar manager with conducting monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business
• Assist with the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements
We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to assist with managing our Leopard Bar operations and Mini Bar Service on a day-to-day basis.
ORGANISATIONAL POSITIONING:
• Department: Leopard Bar
• Reporting to: Leopard Bar Manager
• Location: The Twelve Apostles Hotel Premises
MINIMUM EXPERIENCE OR QUALIFICATION:
• Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Exposure and understanding of restaurant financials
• Experience in Service Recovery
• Experience in mixology or sound beverage knowledge
• Able to work flexible hours, weekends and holidays
KEY PERFORMANCE OBJECTIVES:
• To assist with managing staff and the outlet operation on a day-to-day basis ensuring that:
o Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the World standards
o Mise en place requirements are completed in accordance with SOP
o Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
o To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Assist the Leopard Bar manager with conducting monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business
• Assist with the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements
JOB SUMMARY:
We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to assist with managing our Leopard Bar operations and Mini Bar Service on a day-to-day basis.
ORGANISATIONAL POSITIONING:
• Department: Leopard Bar
• Reporting to: Leopard Bar Manager
• Location: The Twelve Apostles Hotel Premises
MINIMUM EXPERIENCE OR QUALIFICATION:
• Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Exposure and understanding of restaurant financials
• Experience in Service Recovery
• Experience in mixology or sound beverage knowledge
• Able to work flexible hours, weekends and holidays
KEY PERFORMANCE OBJECTIVES:
• To assist with managing staff and the outlet operation on a day-to-day basis ensuring that:
o Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the World standards
o Mise en place requirements are completed in accordance with SOP
o Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
o To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Assist the Leopard Bar manager with conducting monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business
• Assist with the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements
We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to assist with managing our Leopard Bar operations and Mini Bar Service on a day-to-day basis.
ORGANISATIONAL POSITIONING:
• Department: Leopard Bar
• Reporting to: Leopard Bar Manager
• Location: The Twelve Apostles Hotel Premises
MINIMUM EXPERIENCE OR QUALIFICATION:
• Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Exposure and understanding of restaurant financials
• Experience in Service Recovery
• Experience in mixology or sound beverage knowledge
• Able to work flexible hours, weekends and holidays
KEY PERFORMANCE OBJECTIVES:
• To assist with managing staff and the outlet operation on a day-to-day basis ensuring that:
o Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the World standards
o Mise en place requirements are completed in accordance with SOP
o Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
o To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Assist the Leopard Bar manager with conducting monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business
• Assist with the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | Victoria Rd, Camps Bay, Cape Town, South Africa |
| Category | Hotel |
Skills
Training Experience
Staff Scheduling
Microsoft Office
Training in Mixology
Basic Knowledge of Wines
Advanced Knowledge of Wines
Advanced Beers/Spirits Knowledge
Fine Dining Experience
POS Systems
Fluent in English
Fluent in hospitality language and terminology, particulary food and beverage vocabulary
Stock Management System
By applying you confirm you have these skills.
Bar - The Twelve Apostles Hotel
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
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Victoria Rd, Camps Bay, Cape Town, South Africa