Salary | Competitive salary |
Schedule | Full Time |
Location | Boldmere House Hams Hall Distribution Park, Faraday Ave, Birmingham B46 1AL, UK |
Senior Technology Service Desk Analyst
Before you read on, let’s start with what we’ll give you:
About
the Role The
purpose of the role is to respond effectively to incidents and requests restoring
service or fulfilling requests as quickly as possible whilst communicating
with all relevant stakeholders. Providing cover for the Technology Service
Desk as required, acting as a technical bridge for the Service Desk into
other teams. To provide a problem management function. To drive
standardisation, documentation, performance and knowledge both within
Technology Services and the wider business. You’re a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence that the issues will be resolved. You thrive on seeing incidents and problems through to resolution, spotting trends and holding yourself to the highest best practice standards. You keep up to date with technology; enjoy getting into the detail and owning issues. You enjoy being the technical go to person for the service desk team and deputising for the TSDM when needed. This is an exciting opportunity for an ambitious, technically strong and solution focused Senior Service Desk Analyst to join our evolving Technology Services team.
Key Knowledge, Skills & Experience required:
Mandatory
Desirable
Key responsibilities: |
Senior Technology Service Desk Analyst
Before you read on, let’s start with what we’ll give you:
About
the Role The
purpose of the role is to respond effectively to incidents and requests restoring
service or fulfilling requests as quickly as possible whilst communicating
with all relevant stakeholders. Providing cover for the Technology Service
Desk as required, acting as a technical bridge for the Service Desk into
other teams. To provide a problem management function. To drive
standardisation, documentation, performance and knowledge both within
Technology Services and the wider business. You’re a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence that the issues will be resolved. You thrive on seeing incidents and problems through to resolution, spotting trends and holding yourself to the highest best practice standards. You keep up to date with technology; enjoy getting into the detail and owning issues. You enjoy being the technical go to person for the service desk team and deputising for the TSDM when needed. This is an exciting opportunity for an ambitious, technically strong and solution focused Senior Service Desk Analyst to join our evolving Technology Services team.
Key Knowledge, Skills & Experience required:
Mandatory
Desirable
Key responsibilities: |
Salary | Competitive salary |
Schedule | Full Time |
Location | Boldmere House Hams Hall Distribution Park, Faraday Ave, Birmingham B46 1AL, UK |