Accessibility
  • Summary
  • Description
  • Skills
Summary
Night Manager
Salary £22000 - £24000 / Year
Schedule Full Time
Location 86-88 Clerkenwell Rd, Farringdon, London EC1M 5RJ, UK

Night Manager


Description
The Zetter Hotel is a contemporary, converted Victorian warehouse in Clerkenwell, which was once credited with reinventing the boutique hotel concept. It is now an award-winning hotel with bags of personality and pioneering eco-credentials.

The Zetter Townhouse Clerkenwell is a 13-bedroom Georgian townhouse with an award-winning cocktail lounge. Located just across the cobbles of St John's Square from The Zetter Hotel, this unique property feels more like the private residence of an eccentric (and fabulous!) great aunt than a hotel.

For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become our Night Manager and part of our expanding family.

What does the ROLE look like?
• Oversee the entire Front Office operation and maintain high standards.
• Serve as a point of contact for all guests.
• Complete Night Audit duties.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Represent the General Manger and other senior managers in their absence, taking full responsibility of the hotel.
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services and policies.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate handover to Early staff / Duty Manager.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
• Assist other departments as and when required.

What we are looking for in YOU.
• Exceptional customer service skills.
• Extremely organised with the ability to multi-task.
• A confident self-starter comfortable working in a high-pressure environment.
• Keen eye for detail.
• Flexibility to respond to a variety of work situations.
• An effective communicator with the ability to manage relationships with both peers as well as senior management.
• A team player with a cool head and ability to work collaboratively with others towards team goals.
• Previous supervisory experience as a Night Manager within a hotel environment.

Like our colleagues, our BENEFITS are of the finest selection
• Career development opportunities.
• 50% discount on food and drink throughout The Zetter Group.
• Access to private loans and travel card loans.
• Employee benefits such as frequent massages, referral bonuses and rewards for ideas you suggest.
• Purchase wine at cost price.
• For a full list of our fabulous employee benefits, visit our careers page at https://www.thezettergroup.com/careers

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.
Only successful applicants will be contacted. No agencies please
The Zetter Hotel is a contemporary, converted Victorian warehouse in Clerkenwell, which was once credited with reinventing the boutique hotel concept. It is now an award-winning hotel with bags of personality and pioneering eco-credentials.

The Zetter Townhouse Clerkenwell is a 13-bedroom Georgian townhouse with an award-winning cocktail lounge. Located just across the cobbles of St John's Square from The Zetter Hotel, this unique property feels more like the private residence of an eccentric (and fabulous!) great aunt than a hotel.

For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become our Night Manager and part of our expanding family.

What does the ROLE look like?
• Oversee the entire Front Office operation and maintain high standards.
• Serve as a point of contact for all guests.
• Complete Night Audit duties.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Represent the General Manger and other senior managers in their absence, taking full responsibility of the hotel.
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services and policies.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate handover to Early staff / Duty Manager.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
• Assist other departments as and when required.

What we are looking for in YOU.
• Exceptional customer service skills.
• Extremely organised with the ability to multi-task.
• A confident self-starter comfortable working in a high-pressure environment.
• Keen eye for detail.
• Flexibility to respond to a variety of work situations.
• An effective communicator with the ability to manage relationships with both peers as well as senior management.
• A team player with a cool head and ability to work collaboratively with others towards team goals.
• Previous supervisory experience as a Night Manager within a hotel environment.

Like our colleagues, our BENEFITS are of the finest selection
• Career development opportunities.
• 50% discount on food and drink throughout The Zetter Group.
• Access to private loans and travel card loans.
• Employee benefits such as frequent massages, referral bonuses and rewards for ideas you suggest.
• Purchase wine at cost price.
• For a full list of our fabulous employee benefits, visit our careers page at https://www.thezettergroup.com/careers

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.
Only successful applicants will be contacted. No agencies please

Details
Salary £22000 - £24000 / Year
Schedule Full Time
Location 86-88 Clerkenwell Rd, Farringdon, London EC1M 5RJ, UK

Skills
Customer Service
Leadership
By applying you confirm you have these skills.

expired job post

86-88 Clerkenwell Rd, Farringdon, London EC1M 5RJ, UK