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Summary
Supervisor
Salary Up to £12.91 / Hour
Schedule Part Time, Full Time
Location Circus Road West, London, UK

Supervisor


Description

SUPERVISOR

Job Description and Summary - Rate of pay: up to £12.91 per hour

Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained and happy people. At Tonkotsu we define ourselves and our culture by four core behavioural values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive.

As a Tonkotsu Supervisor you are the person who assists in the General Managers and Assistant Managers in managing the day-to-day operation of the restaurant. The main purpose of this role is to help manage all aspects of the restaurant, ensuring that all customers have the best possible experience, that team morale is high, and that the Tonkotsu standards and values alongside commercial success are achieved.

We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.

Key Responsibilities

• Help to lead a motivated team to ensure a smooth-running, profitable restaurant
• Assist in training and supervising of full time and part time employees
• Support in driving sales within the restaurant
• Support the General Manager in understanding the local area to recognise marketing opportunities and other competitors
• Run great shifts:
o Ensure the Health and Safety regulations are strictly observed, recorded and archived
o Monitor quality and availability of products and service provided
o Completion of all necessary documentation to company standard (e.g. Trail)
• Help the restaurant in hitting agreed Key Performance Indicators (KPI’s), which include;
o Mystery Shopper results
o Health, Safety and Hygiene results
o Operational Checks
• Ensure all security procedures are adhered to
• Live and breathe the four Values

Remuneration and Benefits

Competitive pay – 100% of tronc goes to staff
Training and development, with genuine opportunities to progress
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Quarterly fun fund
Annual staff party

Key Behaviours

Keep it Kodawari – We are perfectionists!

We will expect you to using your judgement to prioritise tasks and adhere to our standards. As a supervisor, you will have to make many decisions whilst managing shifts and interacting with the team and customers. You will take responsibility for your actions, lead by example and have an infectious determination to make your restaurant provide customers with an excellent experience.

Omoiyari all the way – We are compassionate and inclusive

You will be friendly, approachable and use empathy to perceive the feelings of your team and customers and adjust your style accordingly to communicate effectively. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.

Kaizen to the end – we constantly strive for improvement

Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be a problem solver, constantly learning and developing. You will be a good communicator and lead by example.

Praise the Ramen – We are committed to providing very high quality food and drinks

Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with the team and our customers, keeping an eye on product quality. You will be an expert in omotenashi hospitality and a passion for excellent customer experience.

SUPERVISOR

Job Description and Summary - Rate of pay: up to £12.91 per hour

Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained and happy people. At Tonkotsu we define ourselves and our culture by four core behavioural values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive.

As a Tonkotsu Supervisor you are the person who assists in the General Managers and Assistant Managers in managing the day-to-day operation of the restaurant. The main purpose of this role is to help manage all aspects of the restaurant, ensuring that all customers have the best possible experience, that team morale is high, and that the Tonkotsu standards and values alongside commercial success are achieved.

We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.

Key Responsibilities

• Help to lead a motivated team to ensure a smooth-running, profitable restaurant
• Assist in training and supervising of full time and part time employees
• Support in driving sales within the restaurant
• Support the General Manager in understanding the local area to recognise marketing opportunities and other competitors
• Run great shifts:
o Ensure the Health and Safety regulations are strictly observed, recorded and archived
o Monitor quality and availability of products and service provided
o Completion of all necessary documentation to company standard (e.g. Trail)
• Help the restaurant in hitting agreed Key Performance Indicators (KPI’s), which include;
o Mystery Shopper results
o Health, Safety and Hygiene results
o Operational Checks
• Ensure all security procedures are adhered to
• Live and breathe the four Values

Remuneration and Benefits

Competitive pay – 100% of tronc goes to staff
Training and development, with genuine opportunities to progress
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Quarterly fun fund
Annual staff party

Key Behaviours

Keep it Kodawari – We are perfectionists!

We will expect you to using your judgement to prioritise tasks and adhere to our standards. As a supervisor, you will have to make many decisions whilst managing shifts and interacting with the team and customers. You will take responsibility for your actions, lead by example and have an infectious determination to make your restaurant provide customers with an excellent experience.

Omoiyari all the way – We are compassionate and inclusive

You will be friendly, approachable and use empathy to perceive the feelings of your team and customers and adjust your style accordingly to communicate effectively. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.

Kaizen to the end – we constantly strive for improvement

Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be a problem solver, constantly learning and developing. You will be a good communicator and lead by example.

Praise the Ramen – We are committed to providing very high quality food and drinks

Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with the team and our customers, keeping an eye on product quality. You will be an expert in omotenashi hospitality and a passion for excellent customer experience.


Details
Salary Up to £12.91 / Hour
Schedule Part Time, Full Time
Location Circus Road West, London, UK

Skills
Casual Dining Experience
By applying you confirm you have these skills.

expired job post

Circus Road West, London, UK