Property Preservation Supervisor
Cyprexx Services LLC
Wed, 01 Sep 2010 00:00:00 GMT -
Fri, 28 Feb 2014 00:00:00 GMT
* Responsible for supervising a team of 8-10 people to ensure the completion of department task within<br> required deadlines and to company standards<br>* Handle both pre and post-sale services such as lockouts, evictions, and trash outs<br>* Communicating with vendors to ensure services are completed correctly and timely manor<br>* Interact directly with the client in a professional manner regarding general and specific inquiries<br>* Utilize multiple data bases and software programs to assist in performing & completing day to day<br> job duties<br>* Approve & submit bids into HUD's P260 data base for approval<br>* Convey properties to HUD standards for later sale<br>* Performs other duties as assigned
AML Compliance Analyst
Wed, 01 Aug 2007 00:00:00 GMT -
Sat, 31 Jul 2010 00:00:00 GMT
JPMorgan Chase - Tampa, FL<br>August 2007 to July 2010<br><br> * Responsible for reviewing bank transactions related to possible fraud, and keeping transactions<br> consistent with outlined laws, regulations, and requirements designed to establish processes to<br> detect and prevent money laundering, fraud, and terrorism.<br> * Manage assigned tasks related to drafting case investigations, preparing Suspicious Activity Reports<br> (SARs), analyzing/utilizing Currency Transaction Reports (CTRs) and Monetary Instrument Logs (MILs),<br> and referencing Customer Identification Programs (CIPs).<br> * Conduct transaction analysis<br> * Maintain education and knowledge with regard to BSA, AML/KYC/OFAC, and Patriot Act regulations<br> * Other duties as assigned.
Dispute Resolution Analyst
Tue, 01 Feb 2005 00:00:00 GMT -
Sat, 30 Jun 2007 00:00:00 GMT
* Responsible for researching clients inquires related to billing errors or fraudulent activity.<br><br>* Required to resolve inquires using guidelines set by Federal Regulation E and completing the dispute<br>within a restricted timeframe.<br><br>* Adjusted client's accounts due to billing errors and issued finance/late fee credits which were directly<br>accrued by the billing dispute.<br><br>* Developed training materials and conducted training sessions for newly hired associates within the<br>department.<br><br>* Worked with 3rd party vendors in an effort to correct billing errors.<br><br>* Maintained and exceeded department productivity goals.<br><br>* Assigned to Management Special Project Teams to create, deliver and implement improved department<br>productivity measurers.
Customer Service Representative
Thu, 01 Jan 2004 00:00:00 GMT -
Tue, 01 Feb 2005 00:00:00 GMT
* Assisted clients with inquires related to their credit account.<br><br>* Used independent problem solving skills to determine the proper course of action during each call and<br>resolved the customers issue to prevent a repeat call.<br><br>* Maintained department productivity and phone quality standards.<br><br>* Additional projects as assigned by management.