Casual Night Porter
Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals to join our legendary team.
Position Scope:To assist guests with services during the night including luggage assistance for arriving and departing guests, tracing lost luggage, amending flight details, limo & transfer bookings, advice on local tourist attractions, answer guest questions and resolve guest problems in a friendly and obliging manner. You will be responsible for providing night in-room dining service from 23:00 – 06:00 on a daily basis. The position is a causal 'as and when required' position.
- Greet and welcome guests and
direct them to Reception where you are to introduce the guest by name to
the Receptionist.
- Assist both
arriving and departing guests with baggage handling. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Take requests for Shuttles (transportation for guests within the resort) and action them.
- Advise guests on the local area (tourism or business locations, sights or events
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Accurate knowledge of hotel facilities and services and answer guest questions and resolve guest problems
- Perform basic Housekeeping and Handyman tasks i.e. changing towels, providing duvets
- Ensure sure that the Hotel and its vehicles are pristine at all times.
Candidate Specification:
- Must be eligible to live and work in the UK
- Previous customer service experience is desired.
- Previous experience in a hotel environment is desired.
- Requires good communication skills, both verbal and written.
- A driving license is essential.
Benefits include - Subsidised staff accommodation (if required).
- Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Resort Facilities - free use of resort facilities including the Golf facilities (certain restrictions apply).
- On-going company Training and Development.Explore Rate - Discounted Hotel Rooms