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Reservation Agent
Summary
Reservation Agent
| Salary | To be discussed |
| Schedule | Full Time, Part Time |
| Location | Turnberry, Girvan KA26 9LT, UK |
Reservation Agent
Description
Reservations Agent
Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals to join our legendary team.
Position Scope
To provide an efficient and friendly luxury reservation service for all aspects of our 5 star Resort. Manage high levels of pre-stay communication with guests both verbally and written. Build and design individually tailored, accurately priced and fully personalised itineraries for each guest. Using luxury selling techniques, establish the needs of each diverse customer, upsell the outstanding attributes of the Resort.
Your responsibilities will include the following:
• Efficiently and professionally handle high levels of luxury sales enquiries for the individual traveller/small travelling parties for all Resort facilities including bedrooms, food and beverage outlets, golf, spa, outdoor activities, airport transfers and off site excursions.
• Tailor communication appropriately to the various business sources including phone calls, e-mails, faxes, face to face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
• Curate detailed, relevant, personalised high quality sales proposals for every enquiry in an extremely professional verbal or written manner.
• Succeed on high enquiry to sale conversion ratio.
• Accurately administer all reservation details in numerous electronic booking systems taking personal responsibility of the correct input of all statistics.
• Manually prepare bespoke and accurate written confirmation documentation for every booking taken and update correctly after any amendments are made to the reservation prior to guests’ arrival.
Candidate Specification
• Must have a strong desire to work in an incomparable 5 star sector and be willing to exude luxury in all interactions.
• Previous knowledge or experience in luxury hotel operations, or reactive sales or event planning experience in the luxury market is essential.
• Eligibility to live and work in the UK
• Must be able to communicate freely and eloquently in the local language
• Must have a good numerical and creative mind.
• Previous administration experience is necessary.
• Must be willing to adhere to immaculate grooming policy and strict uniform standards
• Extreme attention to detail and ability to multi-task in a fast paced environment are essential.
Benefits include
• Subsidised staff accommodation (if required).
• Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
• Meals On duty - you will be entitled to a complimentary meal in the staff canteen whilst on duty on the Resort.
• Explore Program - Ambassador discounted room rates, available to you and your immediate family.
• Employee Assistance Program – offering a range of Employee Assistance Help Lines.
• Resort Facilities - free use of resort facilities including the Spa Pool & Gym and Golf facilities (certain restrictions apply).
• On-going company Training and Development.
Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals to join our legendary team.
Position Scope
To provide an efficient and friendly luxury reservation service for all aspects of our 5 star Resort. Manage high levels of pre-stay communication with guests both verbally and written. Build and design individually tailored, accurately priced and fully personalised itineraries for each guest. Using luxury selling techniques, establish the needs of each diverse customer, upsell the outstanding attributes of the Resort.
Your responsibilities will include the following:
• Efficiently and professionally handle high levels of luxury sales enquiries for the individual traveller/small travelling parties for all Resort facilities including bedrooms, food and beverage outlets, golf, spa, outdoor activities, airport transfers and off site excursions.
• Tailor communication appropriately to the various business sources including phone calls, e-mails, faxes, face to face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
• Curate detailed, relevant, personalised high quality sales proposals for every enquiry in an extremely professional verbal or written manner.
• Succeed on high enquiry to sale conversion ratio.
• Accurately administer all reservation details in numerous electronic booking systems taking personal responsibility of the correct input of all statistics.
• Manually prepare bespoke and accurate written confirmation documentation for every booking taken and update correctly after any amendments are made to the reservation prior to guests’ arrival.
Candidate Specification
• Must have a strong desire to work in an incomparable 5 star sector and be willing to exude luxury in all interactions.
• Previous knowledge or experience in luxury hotel operations, or reactive sales or event planning experience in the luxury market is essential.
• Eligibility to live and work in the UK
• Must be able to communicate freely and eloquently in the local language
• Must have a good numerical and creative mind.
• Previous administration experience is necessary.
• Must be willing to adhere to immaculate grooming policy and strict uniform standards
• Extreme attention to detail and ability to multi-task in a fast paced environment are essential.
Benefits include
• Subsidised staff accommodation (if required).
• Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
• Meals On duty - you will be entitled to a complimentary meal in the staff canteen whilst on duty on the Resort.
• Explore Program - Ambassador discounted room rates, available to you and your immediate family.
• Employee Assistance Program – offering a range of Employee Assistance Help Lines.
• Resort Facilities - free use of resort facilities including the Spa Pool & Gym and Golf facilities (certain restrictions apply).
• On-going company Training and Development.
Reservations Agent
Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals to join our legendary team.
Position Scope
To provide an efficient and friendly luxury reservation service for all aspects of our 5 star Resort. Manage high levels of pre-stay communication with guests both verbally and written. Build and design individually tailored, accurately priced and fully personalised itineraries for each guest. Using luxury selling techniques, establish the needs of each diverse customer, upsell the outstanding attributes of the Resort.
Your responsibilities will include the following:
• Efficiently and professionally handle high levels of luxury sales enquiries for the individual traveller/small travelling parties for all Resort facilities including bedrooms, food and beverage outlets, golf, spa, outdoor activities, airport transfers and off site excursions.
• Tailor communication appropriately to the various business sources including phone calls, e-mails, faxes, face to face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
• Curate detailed, relevant, personalised high quality sales proposals for every enquiry in an extremely professional verbal or written manner.
• Succeed on high enquiry to sale conversion ratio.
• Accurately administer all reservation details in numerous electronic booking systems taking personal responsibility of the correct input of all statistics.
• Manually prepare bespoke and accurate written confirmation documentation for every booking taken and update correctly after any amendments are made to the reservation prior to guests’ arrival.
Candidate Specification
• Must have a strong desire to work in an incomparable 5 star sector and be willing to exude luxury in all interactions.
• Previous knowledge or experience in luxury hotel operations, or reactive sales or event planning experience in the luxury market is essential.
• Eligibility to live and work in the UK
• Must be able to communicate freely and eloquently in the local language
• Must have a good numerical and creative mind.
• Previous administration experience is necessary.
• Must be willing to adhere to immaculate grooming policy and strict uniform standards
• Extreme attention to detail and ability to multi-task in a fast paced environment are essential.
Benefits include
• Subsidised staff accommodation (if required).
• Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
• Meals On duty - you will be entitled to a complimentary meal in the staff canteen whilst on duty on the Resort.
• Explore Program - Ambassador discounted room rates, available to you and your immediate family.
• Employee Assistance Program – offering a range of Employee Assistance Help Lines.
• Resort Facilities - free use of resort facilities including the Spa Pool & Gym and Golf facilities (certain restrictions apply).
• On-going company Training and Development.
Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals to join our legendary team.
Position Scope
To provide an efficient and friendly luxury reservation service for all aspects of our 5 star Resort. Manage high levels of pre-stay communication with guests both verbally and written. Build and design individually tailored, accurately priced and fully personalised itineraries for each guest. Using luxury selling techniques, establish the needs of each diverse customer, upsell the outstanding attributes of the Resort.
Your responsibilities will include the following:
• Efficiently and professionally handle high levels of luxury sales enquiries for the individual traveller/small travelling parties for all Resort facilities including bedrooms, food and beverage outlets, golf, spa, outdoor activities, airport transfers and off site excursions.
• Tailor communication appropriately to the various business sources including phone calls, e-mails, faxes, face to face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
• Curate detailed, relevant, personalised high quality sales proposals for every enquiry in an extremely professional verbal or written manner.
• Succeed on high enquiry to sale conversion ratio.
• Accurately administer all reservation details in numerous electronic booking systems taking personal responsibility of the correct input of all statistics.
• Manually prepare bespoke and accurate written confirmation documentation for every booking taken and update correctly after any amendments are made to the reservation prior to guests’ arrival.
Candidate Specification
• Must have a strong desire to work in an incomparable 5 star sector and be willing to exude luxury in all interactions.
• Previous knowledge or experience in luxury hotel operations, or reactive sales or event planning experience in the luxury market is essential.
• Eligibility to live and work in the UK
• Must be able to communicate freely and eloquently in the local language
• Must have a good numerical and creative mind.
• Previous administration experience is necessary.
• Must be willing to adhere to immaculate grooming policy and strict uniform standards
• Extreme attention to detail and ability to multi-task in a fast paced environment are essential.
Benefits include
• Subsidised staff accommodation (if required).
• Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
• Meals On duty - you will be entitled to a complimentary meal in the staff canteen whilst on duty on the Resort.
• Explore Program - Ambassador discounted room rates, available to you and your immediate family.
• Employee Assistance Program – offering a range of Employee Assistance Help Lines.
• Resort Facilities - free use of resort facilities including the Spa Pool & Gym and Golf facilities (certain restrictions apply).
• On-going company Training and Development.
Details
| Salary | To be discussed |
| Schedule | Full Time, Part Time |
| Location | Turnberry, Girvan KA26 9LT, UK |
Skills
Fast-Paced Experience
By applying you confirm you have these skills.
Trump Turnberry - Resort Sales
| Salary | To be discussed |
| Schedule | Full Time, Part Time |
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Turnberry, Girvan KA26 9LT, UK