The Role Outline: Your Shift at a Glance

Your focus is to drive, lead, and challenge our pub teams to achieve the highest levels of service and unforgettable guest experiences. Working inline with your Pub & Grill Manager, you will be obsessed with hospitality standards while keeping a sharp eye on the commercial performance of the department. You are a key part of the Duty Management Team, creating an intense energy around excellence across the floor.

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We embrace change, new trends, and cutting-edge technologies to keep up with our guests.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work effectively with all departments across the hotel.

• We Care: We care about our impact on guests, the community, and each other. We focus on rewards, recognition, and building an inclusive, supportive environment where everyone can collaborate.

As our Pub & Grill Assistant Manager, you are leading from the front. We trust you to handle:

• Inspirational Leadership: Role-modelling high-performance behaviours, running punchy pre-shift briefings, and coaching your team to deliver smooth, confident, and tailored hospitality.

• Commercial Sharpness: Managing wage costs, tracking stock procedures on shift, and monitoring the P&L to ensure we hit our budgeted revenues and margins.

• Brand & Safety Standards: Demanding total compliance with Food Safety and Health and Safety audits, keeping the bar immaculate, and ensuring brand specifications are spot on.

• Community Outreach: Acting as our social media champion and running localized plans to push us into the top 10 on TripAdvisor.

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your shifts, recruit top talent, and resolve guest queries swiftly and effectively.

We Empower & Elevate our people. If you want Room to Grow, we provide bespoke training, mentoring, and funded qualifications to progress your career. We constantly Innovate & Progress so we can Inspire Excellence and smash our guest satisfaction targets together.

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and love creating memorable experiences for guests, we want to hear from you.

Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.

The Role Outline: Your Shift at a Glance

Your focus is to drive, lead, and challenge our pub teams to achieve the highest levels of service and unforgettable guest experiences. Working inline with your Pub & Grill Manager, you will be obsessed with hospitality standards while keeping a sharp eye on the commercial performance of the department. You are a key part of the Duty Management Team, creating an intense energy around excellence across the floor.

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We embrace change, new trends, and cutting-edge technologies to keep up with our guests.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work effectively with all departments across the hotel.

• We Care: We care about our impact on guests, the community, and each other. We focus on rewards, recognition, and building an inclusive, supportive environment where everyone can collaborate.

As our Pub & Grill Assistant Manager, you are leading from the front. We trust you to handle:

• Inspirational Leadership: Role-modelling high-performance behaviours, running punchy pre-shift briefings, and coaching your team to deliver smooth, confident, and tailored hospitality.

• Commercial Sharpness: Managing wage costs, tracking stock procedures on shift, and monitoring the P&L to ensure we hit our budgeted revenues and margins.

• Brand & Safety Standards: Demanding total compliance with Food Safety and Health and Safety audits, keeping the bar immaculate, and ensuring brand specifications are spot on.

• Community Outreach: Acting as our social media champion and running localized plans to push us into the top 10 on TripAdvisor.

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your shifts, recruit top talent, and resolve guest queries swiftly and effectively.

We Empower & Elevate our people. If you want Room to Grow, we provide bespoke training, mentoring, and funded qualifications to progress your career. We constantly Innovate & Progress so we can Inspire Excellence and smash our guest satisfaction targets together.

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and love creating memorable experiences for guests, we want to hear from you.

Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.