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Summary
Heritage Customer Service Host
Salary £10 / Hour
Schedule Part Time, Full Time
Location Bruton BA7 7NG, United Kingdom

Heritage Customer Service Host


Description

Heritage Visitor Attraction Host - Fulltime

£10 per hour plus fantastic benefits

Contracts available: 40 hours per week (including regular weekends) or 16 hours across Saturday and Sunday




The Newt in Somerset 

The Newt in Somerset is a country estate with ancient woodland, historic gardens and far-reaching views; a new and unique destination with luxury hotel, spa, restaurants and an abundance of homegrown produce. Visitors can take a tour of the gardens, deer park and cyder press, dine in the Garden Café or browse our farm shops. Attracting some 200,000 visitors per year from all over the world, our vibrant and thriving garden attraction is animated throughout the seasons by special events, workshops and educational programmes.



The Visitor Attraction Team


Our Visitor Attraction site is always growing, including a very exciting new state-of-the art Roman Villa Exhibition and reimagined Roman Villa.

The Visitor Attraction (VA) Team are dedicated to making our visitors and guests welcome and to enjoy every aspect of the Newt in Somerset.  This could include; greeting and processing visitors at the Gate House, offering suggestions for the day, organising assistance with accessibility, checking whether restaurants are full, operating the various exhibits.  They are the first and last members of the team to see our guests so therefore make the most lasting impressions of our own style of Newt Hospitality!

 


Our VA Hosts


Under the direct supervision of the Visitor Experience Manager and the VA Exhibitions Manager, our hosts meet and greet guests at the entrance to the estate or in the Threshing Barn and subsequently assist them in our innovative exhibits and throughout the estate.  We are looking for a person who can respond to guests needs and anticipate their unstated ones to ensure their day is memorable for all the right reasons!

This wide-ranging role will include meeting and greeting visitors, having a thorough knowledge, and understanding of the facilities and services available throughout the estate, manning the ticketing area and whatever may be required to make the visitor experience memorable.

 


Skills and Experience


  • Previous experience in a similar customer-facing role would be beneficial
  • High standard of customer service experience
  • Excellent written and verbal communication skills
  • Ability to maintain composure under pressure


Excellent Benefits package available from day one including:


  • Exceptional working environment, fresh estate grown meal provided each day
  • 15% off online shop and free delivery
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Discounted hotel stays for staff
  • Garden Membership
  • Family Events 3 times per year
  • Access to internal/external training qualifications and programmes
  • Cross Training and career development opportunities

Heritage Visitor Attraction Host - Fulltime

£10 per hour plus fantastic benefits

Contracts available: 40 hours per week (including regular weekends) or 16 hours across Saturday and Sunday




The Newt in Somerset 

The Newt in Somerset is a country estate with ancient woodland, historic gardens and far-reaching views; a new and unique destination with luxury hotel, spa, restaurants and an abundance of homegrown produce. Visitors can take a tour of the gardens, deer park and cyder press, dine in the Garden Café or browse our farm shops. Attracting some 200,000 visitors per year from all over the world, our vibrant and thriving garden attraction is animated throughout the seasons by special events, workshops and educational programmes.



The Visitor Attraction Team


Our Visitor Attraction site is always growing, including a very exciting new state-of-the art Roman Villa Exhibition and reimagined Roman Villa.

The Visitor Attraction (VA) Team are dedicated to making our visitors and guests welcome and to enjoy every aspect of the Newt in Somerset.  This could include; greeting and processing visitors at the Gate House, offering suggestions for the day, organising assistance with accessibility, checking whether restaurants are full, operating the various exhibits.  They are the first and last members of the team to see our guests so therefore make the most lasting impressions of our own style of Newt Hospitality!

 


Our VA Hosts


Under the direct supervision of the Visitor Experience Manager and the VA Exhibitions Manager, our hosts meet and greet guests at the entrance to the estate or in the Threshing Barn and subsequently assist them in our innovative exhibits and throughout the estate.  We are looking for a person who can respond to guests needs and anticipate their unstated ones to ensure their day is memorable for all the right reasons!

This wide-ranging role will include meeting and greeting visitors, having a thorough knowledge, and understanding of the facilities and services available throughout the estate, manning the ticketing area and whatever may be required to make the visitor experience memorable.

 


Skills and Experience


  • Previous experience in a similar customer-facing role would be beneficial
  • High standard of customer service experience
  • Excellent written and verbal communication skills
  • Ability to maintain composure under pressure


Excellent Benefits package available from day one including:


  • Exceptional working environment, fresh estate grown meal provided each day
  • 15% off online shop and free delivery
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Discounted hotel stays for staff
  • Garden Membership
  • Family Events 3 times per year
  • Access to internal/external training qualifications and programmes
  • Cross Training and career development opportunities

Details
Salary £10 / Hour
Schedule Part Time, Full Time
Location Bruton BA7 7NG, United Kingdom

Skills
Empathy
Great Communicator
Dealing with the public
Good listener
High end guest experience
Enjoys working outdoors
By applying you confirm you have these skills.

expired job post

Bruton BA7 7NG, United Kingdom