Salary | To be discussed |
Schedule | Full Time |
Experience | Minimum 1 year of experience |
Location | 1111 Research Dr Unit B, Bozeman, MT 59718, USA |
Purpose: The AR Service Representative position is currently located in YC’s Bozeman Accounting office. The purpose of the position is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.
Major Responsibilities
· Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
· Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
· Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
· Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
· Ability to provide courteous and professional assistance on member and guest inquiries.
· Answer incoming phone calls and respond to member emails.
· Navigate and maintain member account records within the company’s CRM/billing system as needed.
· Act as the primary contact for member billing issues. Work with operations staff to address member questions and ensure the matter is fully resolved.
· Organizing chits from the mountain on a daily basis
· Process credit cards and make deposits through remote capture bank system
· Ability to quickly learn enterprise level accounting systems
· Assist in month end closing
o Bill YC members for charges coming from other related clubs
o Generate preliminary statement of charges in Excel for internal accounts (VP’s, investors, directors, departments)
§ Assist in pulling support/chits and moving charges to appropriate member accounts
· Back-up for bi-weekly service charge calculation
· Perform general office support tasks as needed
· Other projects as necessary; may include assisting with monthly resort tax, preparing 1099 forms, assisting with the yearly audit, and the preparation and payment of property taxes
Other Duties and Responsibilities
· Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
· Meet departmental productivity, organization and consistency standards.
· Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
· High school diploma, GED or vocational training or job-related course work.
Certificates & Licenses
Valid State Driver’s License
Computer Skills
· Proficiency in the use of relevant accounting software/database sights and Microsoft Office, particularly Excel
Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
Purpose: The AR Service Representative position is currently located in YC’s Bozeman Accounting office. The purpose of the position is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.
Major Responsibilities
· Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
· Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
· Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
· Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
· Ability to provide courteous and professional assistance on member and guest inquiries.
· Answer incoming phone calls and respond to member emails.
· Navigate and maintain member account records within the company’s CRM/billing system as needed.
· Act as the primary contact for member billing issues. Work with operations staff to address member questions and ensure the matter is fully resolved.
· Organizing chits from the mountain on a daily basis
· Process credit cards and make deposits through remote capture bank system
· Ability to quickly learn enterprise level accounting systems
· Assist in month end closing
o Bill YC members for charges coming from other related clubs
o Generate preliminary statement of charges in Excel for internal accounts (VP’s, investors, directors, departments)
§ Assist in pulling support/chits and moving charges to appropriate member accounts
· Back-up for bi-weekly service charge calculation
· Perform general office support tasks as needed
· Other projects as necessary; may include assisting with monthly resort tax, preparing 1099 forms, assisting with the yearly audit, and the preparation and payment of property taxes
Other Duties and Responsibilities
· Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
· Meet departmental productivity, organization and consistency standards.
· Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
· High school diploma, GED or vocational training or job-related course work.
Certificates & Licenses
Valid State Driver’s License
Computer Skills
· Proficiency in the use of relevant accounting software/database sights and Microsoft Office, particularly Excel
Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
Salary | To be discussed |
Schedule | Full Time |
Experience | Minimum 1 year of experience |
Location | 1111 Research Dr Unit B, Bozeman, MT 59718, USA |