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Summary
Assistant Manager of Rental Program
Salary To be discussed
Schedule Full Time
Experience Minimum 4 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Assistant Manager of Rental Program


Description
Purpose: The purpose of the Assistant Manager of Rental Operations is to support the Rental Operations Manager and Program in providing a first-class, holistic care of Yellowstone Club’s homes in our Rental and Marketing program. The Assistant Manager will oversee the Guest Experience Coordinators who are responsible for the prep, point-of-contact, and departure of the Members and guests staying in the Rental Program Units on property.

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assist in managing Guest Experience Coordinators including recruitment, hiring, scheduling, coach and counsel, train and
disciplinary action where necessary.
• Manage Guest Experience Coordinators in the preparation, arrival, check-in, daily service, and departures.
• Work as a liaison between the sales department and their prospective Members to define, secure, and execute any
special requests during the Member’s visits to the portfolio of homes in the Rental Program.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Conduct regular inspections of the homes with a critical eye to ensure adherence to cleanliness and operation standards
while maintain preferences.
• Assist the Rental Operations Program Manager with supervising the daily operations of the Rental Program.
• Maintain inventory and ensure needed items are in stock; Keep up with fluctuating supply and demand; Assist in
coordinating product procurement.

Other Duties and Responsibilities
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,
procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be
required due to business demands.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating
corrective actions to ensure meeting goals and objectives.
• Work closely with the Residential Shopping team in executing grocery requests to ensure compliance.
• Converse with the Membership and guests in a hospitable and professional manner.
• Be accessible for Member and guest needs during their visit.
• Oversee special and unique requests from Members before and while visiting.
• Ensure standards for quality, customer service and Club culture expectations are met.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Prepare staff work schedules to accommodate the expected business demand.
• Supervise Residence Experience Coordinators in the preparation, arrival, check-in, daily service, and departures of the
marketing and rental homes.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or
responsibilities for this job at any time.

Experience/Education Required
Associate degree or equivalent course work; 4+ years of experience in the Hotel Hospitality industry; 2+ year of supervisory experience.

Experience/Education Preferred
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Proficiency in Jonas system.
Purpose: The purpose of the Assistant Manager of Rental Operations is to support the Rental Operations Manager and Program in providing a first-class, holistic care of Yellowstone Club’s homes in our Rental and Marketing program. The Assistant Manager will oversee the Guest Experience Coordinators who are responsible for the prep, point-of-contact, and departure of the Members and guests staying in the Rental Program Units on property.

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assist in managing Guest Experience Coordinators including recruitment, hiring, scheduling, coach and counsel, train and
disciplinary action where necessary.
• Manage Guest Experience Coordinators in the preparation, arrival, check-in, daily service, and departures.
• Work as a liaison between the sales department and their prospective Members to define, secure, and execute any
special requests during the Member’s visits to the portfolio of homes in the Rental Program.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Conduct regular inspections of the homes with a critical eye to ensure adherence to cleanliness and operation standards
while maintain preferences.
• Assist the Rental Operations Program Manager with supervising the daily operations of the Rental Program.
• Maintain inventory and ensure needed items are in stock; Keep up with fluctuating supply and demand; Assist in
coordinating product procurement.

Other Duties and Responsibilities
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,
procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be
required due to business demands.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating
corrective actions to ensure meeting goals and objectives.
• Work closely with the Residential Shopping team in executing grocery requests to ensure compliance.
• Converse with the Membership and guests in a hospitable and professional manner.
• Be accessible for Member and guest needs during their visit.
• Oversee special and unique requests from Members before and while visiting.
• Ensure standards for quality, customer service and Club culture expectations are met.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Prepare staff work schedules to accommodate the expected business demand.
• Supervise Residence Experience Coordinators in the preparation, arrival, check-in, daily service, and departures of the
marketing and rental homes.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or
responsibilities for this job at any time.

Experience/Education Required
Associate degree or equivalent course work; 4+ years of experience in the Hotel Hospitality industry; 2+ year of supervisory experience.

Experience/Education Preferred
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Proficiency in Jonas system.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 4 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
supervisory experience
hospitality industry
By applying you confirm you have these skills.

expired job post

1 Yellowstone Club Trail, Big Sky, MT 59716, USA