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Summary
Residence Experience Coordinator
Salary To be discussed
Schedule Seasonal
Experience Minimum 1 year of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Residence Experience Coordinator


Description
Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Residence Experience Coordinator.

The purpose of the Residence Experience Coordinator is to be the point of contact for the rental program client to which you are assigned. Prior to arrival the Experience Coordinator will be responsible for the final prep and approval of the residence in line with expectations of YC Standards and client preferences.

Major Responsibilities Include:
• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
• Being the point of contact for the rental program client to which they are assigned
• Preparing rental residences with a critical eye to detail and ensuring cleanliness is upheld to standards of operation.
• The Experience Coordinator will be responsible for the arrival prep and experience.
• Oversee and fulfill special requests from Members and guests of the rental program.
• Conversing with the Members and guests in a hospitable and professional manner.
• Being accessible for Member and guest needs during their visit.
• Maintain inventory and ensure items are in stock.
• Ensure standards for quality, customer service and Club culture expectations are met.

Position Requirements:
• High school diploma, GED or vocational training or job-related course work
• Six months to one year of customer service related experience
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with members, management, and staff
• One to two years' of hospitality experience at a hotel, private club, or other hospitality venue
• Intermediate level of experience in Microsoft Office systems
• Valid State Driver’s License

Yellowstone Club offers great benefits including free public transportation from Bozeman to the Club upon hire and a complimentary meal each shift. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.

The position offered is a Full Time, Seasonal position located in Big Sky, Montana.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Residence Experience Coordinator.

The purpose of the Residence Experience Coordinator is to be the point of contact for the rental program client to which you are assigned. Prior to arrival the Experience Coordinator will be responsible for the final prep and approval of the residence in line with expectations of YC Standards and client preferences.

Major Responsibilities Include:
• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
• Being the point of contact for the rental program client to which they are assigned
• Preparing rental residences with a critical eye to detail and ensuring cleanliness is upheld to standards of operation.
• The Experience Coordinator will be responsible for the arrival prep and experience.
• Oversee and fulfill special requests from Members and guests of the rental program.
• Conversing with the Members and guests in a hospitable and professional manner.
• Being accessible for Member and guest needs during their visit.
• Maintain inventory and ensure items are in stock.
• Ensure standards for quality, customer service and Club culture expectations are met.

Position Requirements:
• High school diploma, GED or vocational training or job-related course work
• Six months to one year of customer service related experience
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with members, management, and staff
• One to two years' of hospitality experience at a hotel, private club, or other hospitality venue
• Intermediate level of experience in Microsoft Office systems
• Valid State Driver’s License

Yellowstone Club offers great benefits including free public transportation from Bozeman to the Club upon hire and a complimentary meal each shift. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.

The position offered is a Full Time, Seasonal position located in Big Sky, Montana.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.

Details
Salary To be discussed
Schedule Seasonal
Experience Minimum 1 year of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
Customer Service
HOSPITALITY
By applying you confirm you have these skills.

expired job post

1 Yellowstone Club Trail, Big Sky, MT 59716, USA