Spa Supervisor

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health and Wellness department is currently seeking candidates for a Spa Supervisor.

The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa concierge and spa attendant personnel.

Responsibilities Include:  

•  Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
•  Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
•  Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold and ensure gracious front desk procedures in the booking and handling of customers
• Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon & Fitness
• Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
• Enthusiastically serve guests in a timely manner, while implementing proper service standards.
• Work with the Spa Manager to develop a recruitment kit for effective recruiting, screening, interviewing and hiring of Coordinators.
• Implement ongoing skills training to ensure service standards are being upheld.
• Assist with developing and monitoring job descriptions and staff goals planning.
• Help maintain staff licensing and certifications, ensuring accuracy and compliance.
• Assist the Spa Manager to perform staff evaluation reports with proposed action plans. 

Position Requirements:

• High School or equivalent education required. Bachelor’s degree preferred.
•  Valid State Driver’s License
• At least two years in a top resort/spa operation.

The position offered is a Full Time seasonal position located in Big Sky, Montana.

Yellowstone Club offers great benefits including free public transportation from Bozeman to the Club upon hire and a complimentary meal each shift.  Plus, you get to work at one of the most incredible places on earth.  For more information about the Club, visit www.yellowstoneclub.com.

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health and Wellness department is currently seeking candidates for a Spa Supervisor.

The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa concierge and spa attendant personnel.

Responsibilities Include:  

•  Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
•  Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
•  Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold and ensure gracious front desk procedures in the booking and handling of customers
• Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon & Fitness
• Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
• Enthusiastically serve guests in a timely manner, while implementing proper service standards.
• Work with the Spa Manager to develop a recruitment kit for effective recruiting, screening, interviewing and hiring of Coordinators.
• Implement ongoing skills training to ensure service standards are being upheld.
• Assist with developing and monitoring job descriptions and staff goals planning.
• Help maintain staff licensing and certifications, ensuring accuracy and compliance.
• Assist the Spa Manager to perform staff evaluation reports with proposed action plans. 

Position Requirements:

• High School or equivalent education required. Bachelor’s degree preferred.
•  Valid State Driver’s License
• At least two years in a top resort/spa operation.

The position offered is a Full Time seasonal position located in Big Sky, Montana.

Yellowstone Club offers great benefits including free public transportation from Bozeman to the Club upon hire and a complimentary meal each shift.  Plus, you get to work at one of the most incredible places on earth.  For more information about the Club, visit www.yellowstoneclub.com.