Spa/Fitness Manager

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa/Fitness Manager.

The purpose of the Spa/ Fitness Manager is to assist the Director of Health & Wellness in recruiting, training, motivating and leading the spa, salon and fitness personnel to perform professional, coordinated, efficient, friendly service and to ensure guest satisfaction to all Members and guests at Yellowstone Club.

Responsibilities Include: 

Financial:

•  Provide support to the Director of Health & Wellness through excellent communication and business analysis.
• Assist in interpreting spa financial reports and help provide expertise on (projected) Revenue vs. Expenses.
• Assist in developing procedures for accurate spa sales, marketing, inventory control and monitoring.
• Review and track spa revenue.
•  Assist in controlling ongoing service and product margin analysis to ensure profitability.
•  Implement opportunities for managing operational costs and boosting the bottom line.

Member Service:

•  Anticipate, identify and ensure members and guests needs are being met in the best possible way.
•  Monitor member satisfaction with surveys, focus groups, mystery shops and comment cards.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
•   Uphold and ensure gracious front desk procedures in the booking and handling of guests.

Staffing and Human Resources:

•  Implement ongoing skills training to ensure service standards are being upheld.
• Maintain staff certifications, ensuring accuracy and compliance.
• Perform staff evaluation reports with proposed action plans.
•  Effectively administer and monitor staff scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
•  Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Conduct weekly one-on-one meetings with direct reports.
• Assist Director of Health & Wellness in leading the daily, weekly, monthly and quarterly spa meetings.
• Create the culture of continuous improvements, fun on the job and career growth.

Operations

• Always maintain the Spa/Salon/Retail/Fitness, Spa BOH in a very clean, organized and efficient way.
•  Maintain an up to date version of the spa procedure manual and ensure compliance.
•  Develop and maintain spa literature, documentation and process handling requirements.
• Attend management meetings and convey all relevant information throughout the spa.
• Hold regular staff meetings to keep staff up to date on all aspects of the spa’s operation.
• Ensure equipment is maintained in good working order.
• Maintain professional relationships with suppliers and providers.
• Minimize or eliminate losses through negligence with monitoring programs.
•  Implement clearly established opening and closing procedures.
• Manage inventory effectively; follow purchasing standards and ensure compliance.

Supervision

•  Assist with various supervisor responsibilities to ensure timely completion.
• Supervise and train spa supervisor, team leads and assist with duties.
• Oversee and assist with training and supervising all spa concierge associates.
• Supervise scheduling of all front office associates.
• Recruit and hire all spa concierge office positions.
• Administer and oversee performance evaluations for spa supervisors and associates.
• Professionally handle all spa guest disputes and concerns.
• Assist Director of Health & Wellness with creation and implementation of spa procedural and training materials.
• Assist and support entire spa management team as necessary.
• Assist Director of Health & Wellness with operations, problem-solving and training.
• Ensure that all spa team members deliver exceptional, unparalleled guest experience and customer service to spa guests. 

•  Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
•  Must possess basic computational ability.
•  Must possess basic computer skills.
•  Ability to be persuasive with telephone sales skills.
• Knowledge about different packages available.
•  High School or equivalent education required, Bachelor’s degree preferred
• Two to four years in a managerial capacity in a top resort/spa operation.

The position offered is a full-time, year round position located in Big Sky, MT. 

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa/Fitness Manager.

The purpose of the Spa/ Fitness Manager is to assist the Director of Health & Wellness in recruiting, training, motivating and leading the spa, salon and fitness personnel to perform professional, coordinated, efficient, friendly service and to ensure guest satisfaction to all Members and guests at Yellowstone Club.

Responsibilities Include: 

Financial:

•  Provide support to the Director of Health & Wellness through excellent communication and business analysis.
• Assist in interpreting spa financial reports and help provide expertise on (projected) Revenue vs. Expenses.
• Assist in developing procedures for accurate spa sales, marketing, inventory control and monitoring.
• Review and track spa revenue.
•  Assist in controlling ongoing service and product margin analysis to ensure profitability.
•  Implement opportunities for managing operational costs and boosting the bottom line.

Member Service:

•  Anticipate, identify and ensure members and guests needs are being met in the best possible way.
•  Monitor member satisfaction with surveys, focus groups, mystery shops and comment cards.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
•   Uphold and ensure gracious front desk procedures in the booking and handling of guests.

Staffing and Human Resources:

•  Implement ongoing skills training to ensure service standards are being upheld.
• Maintain staff certifications, ensuring accuracy and compliance.
• Perform staff evaluation reports with proposed action plans.
•  Effectively administer and monitor staff scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
•  Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Conduct weekly one-on-one meetings with direct reports.
• Assist Director of Health & Wellness in leading the daily, weekly, monthly and quarterly spa meetings.
• Create the culture of continuous improvements, fun on the job and career growth.

Operations

• Always maintain the Spa/Salon/Retail/Fitness, Spa BOH in a very clean, organized and efficient way.
•  Maintain an up to date version of the spa procedure manual and ensure compliance.
•  Develop and maintain spa literature, documentation and process handling requirements.
• Attend management meetings and convey all relevant information throughout the spa.
• Hold regular staff meetings to keep staff up to date on all aspects of the spa’s operation.
• Ensure equipment is maintained in good working order.
• Maintain professional relationships with suppliers and providers.
• Minimize or eliminate losses through negligence with monitoring programs.
•  Implement clearly established opening and closing procedures.
• Manage inventory effectively; follow purchasing standards and ensure compliance.

Supervision

•  Assist with various supervisor responsibilities to ensure timely completion.
• Supervise and train spa supervisor, team leads and assist with duties.
• Oversee and assist with training and supervising all spa concierge associates.
• Supervise scheduling of all front office associates.
• Recruit and hire all spa concierge office positions.
• Administer and oversee performance evaluations for spa supervisors and associates.
• Professionally handle all spa guest disputes and concerns.
• Assist Director of Health & Wellness with creation and implementation of spa procedural and training materials.
• Assist and support entire spa management team as necessary.
• Assist Director of Health & Wellness with operations, problem-solving and training.
• Ensure that all spa team members deliver exceptional, unparalleled guest experience and customer service to spa guests. 

•  Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
•  Must possess basic computational ability.
•  Must possess basic computer skills.
•  Ability to be persuasive with telephone sales skills.
• Knowledge about different packages available.
•  High School or equivalent education required, Bachelor’s degree preferred
• Two to four years in a managerial capacity in a top resort/spa operation.

The position offered is a full-time, year round position located in Big Sky, MT.