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Summary
Winter 2021-2022 Spa Supervisor
Salary To be discussed
Schedule Full Time, Seasonal
Experience Minimum 2 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Winter 2021-2022 Spa Supervisor


Description

The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa attendant personnel.

Major Responsibilities

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  •  Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.

Essential Job Functions
  • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
  •  Uphold and ensure gracious front desk procedures in the booking and handling of customers.
  • Responsible for being knowledgeable in regards to all Fitness services, activities, pricing, and other services provided by YC Spa, Salon & Fitness.
  • Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
  • Enthusiastically serve guests in a timely manner, while implementing proper service standards.
  • Practice all sanitation and safety guidelines provided by both the Department of Health and YC Village.
  • Proactively maintain cleanliness standards in all areas of the Fitness, Spa, Salon and Retail.
  • Professionally take and confirm reservations for all services and services and treatments offered at the fitness centers
  •  Answer all incoming calls in an efficient and friendly manner. Consistently provide members with the requested information concerning their needs.

Experience/Education Required:
  • High School or equivalent education required. Bachelor’s degree preferred.
  • At least two years in a top resort/spa operation.
  • Valid State Driver’s License
  • Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.

Yellowstone Club offers great benefits including:

  • free transportation from Bozeman to the Club upon hire
  •  a complimentary meal each day
  • ski days each month for employees to enjoy the mountain
  • ski pass to Big Sky Resort or Bridger Bowl
  •  casual dress code
  • discounted employee housing 

The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa attendant personnel.

Major Responsibilities

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  •  Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.

Essential Job Functions
  • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
  •  Uphold and ensure gracious front desk procedures in the booking and handling of customers.
  • Responsible for being knowledgeable in regards to all Fitness services, activities, pricing, and other services provided by YC Spa, Salon & Fitness.
  • Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
  • Enthusiastically serve guests in a timely manner, while implementing proper service standards.
  • Practice all sanitation and safety guidelines provided by both the Department of Health and YC Village.
  • Proactively maintain cleanliness standards in all areas of the Fitness, Spa, Salon and Retail.
  • Professionally take and confirm reservations for all services and services and treatments offered at the fitness centers
  •  Answer all incoming calls in an efficient and friendly manner. Consistently provide members with the requested information concerning their needs.

Experience/Education Required:
  • High School or equivalent education required. Bachelor’s degree preferred.
  • At least two years in a top resort/spa operation.
  • Valid State Driver’s License
  • Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.

Yellowstone Club offers great benefits including:

  • free transportation from Bozeman to the Club upon hire
  •  a complimentary meal each day
  • ski days each month for employees to enjoy the mountain
  • ski pass to Big Sky Resort or Bridger Bowl
  •  casual dress code
  • discounted employee housing 


Details
Salary To be discussed
Schedule Full Time, Seasonal
Experience Minimum 2 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
Customer Service
By applying you confirm you have these skills.

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1 Yellowstone Club Trail, Big Sky, MT 59716, USA