Systems Admin Level II

The purpose of the Systems Administrator Level II is to take full ownership of current systems and to deploy new systems as the need arises.  This includes the physical hardware and virtual architecture on which they run while providing exceptional customer service and IT support to our employees.

Major Responsibilities

•  Monitors and maintains assigned systems and hardware on a regular basis to detect abnormal conditions.
• Maintain and audit system and application security
•  Primary support contact for our Club Management System
•  Works with appropriate personnel and/or vendor personnel to resolve problems.
• Develops appropriate corrective action for abnormal conditions
• Escalates the problems to appropriate levels of IT management and/or vendor management if the Incident/Problem is not resolved in a timely manner.
•  Coordinates installation and maintenance of related software with other technical support personnel to assure maximum systems performance with minimum downtime.
• Develop knowledge articles and documentation for all assigned systems
• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
•  Understand and apply all club wide safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.
•  Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
•  Assists in long term planning

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Answer help desk calls when escalated or the need arises and document resolutions.
•  Troubleshoot software and applications, including but not limited to:  general PC/workstation support, basic network troubleshooting, and AV support.  The ability to assist with installations and upgrades of afore mentioned software and applications.
•  Update and create system infrastructure documentation.
•  Maintain confidentiality with regards to the information being processed, stored or accessed by the network.
•   Familiarity with Microsoft Products, including AD, Exchange, SQL and Office 365.
•  Ability to quickly learn and operate within new systems and applications.
•  The ability to work individually and as part of team.
•  The ability to collaborate within a team on a wide variety of projects.
•  Strong communication skills
•  Give feedback on training materials and programs.
•  Assist with IT infrastructure deployment of all new buildings, sites, and remodels.
•  The ability to flex schedules and responsibilities when necessary to meet operational demands.
•  Assist in any project required while giving valuable feedback and suggestions.
•  Assist other members of the IT department when requested or necessary.
•  Detail oriented.
•  Is always looking for ways to improve existing processes and procedures in an effort to assist YC in becoming more efficient and more secure.

Experience/Education Preferred

The purpose of the Systems Administrator Level II is to take full ownership of current systems and to deploy new systems as the need arises.  This includes the physical hardware and virtual architecture on which they run while providing exceptional customer service and IT support to our employees.

Major Responsibilities

•  Monitors and maintains assigned systems and hardware on a regular basis to detect abnormal conditions.
• Maintain and audit system and application security
•  Primary support contact for our Club Management System
•  Works with appropriate personnel and/or vendor personnel to resolve problems.
• Develops appropriate corrective action for abnormal conditions
• Escalates the problems to appropriate levels of IT management and/or vendor management if the Incident/Problem is not resolved in a timely manner.
•  Coordinates installation and maintenance of related software with other technical support personnel to assure maximum systems performance with minimum downtime.
• Develop knowledge articles and documentation for all assigned systems
• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
•  Understand and apply all club wide safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.
•  Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
•  Assists in long term planning

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Answer help desk calls when escalated or the need arises and document resolutions.
•  Troubleshoot software and applications, including but not limited to:  general PC/workstation support, basic network troubleshooting, and AV support.  The ability to assist with installations and upgrades of afore mentioned software and applications.
•  Update and create system infrastructure documentation.
•  Maintain confidentiality with regards to the information being processed, stored or accessed by the network.
•   Familiarity with Microsoft Products, including AD, Exchange, SQL and Office 365.
•  Ability to quickly learn and operate within new systems and applications.
•  The ability to work individually and as part of team.
•  The ability to collaborate within a team on a wide variety of projects.
•  Strong communication skills
•  Give feedback on training materials and programs.
•  Assist with IT infrastructure deployment of all new buildings, sites, and remodels.
•  The ability to flex schedules and responsibilities when necessary to meet operational demands.
•  Assist in any project required while giving valuable feedback and suggestions.
•  Assist other members of the IT department when requested or necessary.
•  Detail oriented.
•  Is always looking for ways to improve existing processes and procedures in an effort to assist YC in becoming more efficient and more secure.

Experience/Education Preferred