Reservationist

POSITION PURPOSE:

To provide exceptional customer service and assistance with general inquiries and reservations. To take reservations for The Company efficiently and effectively maximizing reservation capacities. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests.
• To provide a friendly phone manner assisting guests with all inquiries (please note all phone correspondence is subject to audio recording to assist in providing customer service and training development)
• A thorough understanding of all booking policies and procedures
• Works as a member of the restaurant team.  Interacts with service crew in a positive manner.  Assists others whenever needed.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Anticipate and service the guest’s needs before requests are made.
• Follow proper time and attendance and uniform procedures.

POSITION PURPOSE:

To provide exceptional customer service and assistance with general inquiries and reservations. To take reservations for The Company efficiently and effectively maximizing reservation capacities. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests.
• To provide a friendly phone manner assisting guests with all inquiries (please note all phone correspondence is subject to audio recording to assist in providing customer service and training development)
• A thorough understanding of all booking policies and procedures
• Works as a member of the restaurant team.  Interacts with service crew in a positive manner.  Assists others whenever needed.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Anticipate and service the guest’s needs before requests are made.
• Follow proper time and attendance and uniform procedures.