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Head Receptionist
Summary
Head Receptionist
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 150 Victoria St, Westminster, London SW1E 5LD, UK |
Head Receptionist
Description
Aster is a relaxed yet sophisticated all day dining brasserie with a modern European menu. Situated in the heart of London’s Victoria and adjacent to the Victoria Palace Theatre, it is set across two floors, comprising of a deli, an all-day restaurant, bar and outdoor terrace with a stylish, seasonal dining menu.
We are currently looking for a Head Receptionist, who will work closely with the Assistant Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
The Head Receptionist key duties & responsibilities would include:
• Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all
times
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Support the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Assistant Reception Manager and Reception Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay!
We are currently looking for a Head Receptionist, who will work closely with the Assistant Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
The Head Receptionist key duties & responsibilities would include:
• Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all
times
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Support the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Assistant Reception Manager and Reception Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay!
Aster is a relaxed yet sophisticated all day dining brasserie with a modern European menu. Situated in the heart of London’s Victoria and adjacent to the Victoria Palace Theatre, it is set across two floors, comprising of a deli, an all-day restaurant, bar and outdoor terrace with a stylish, seasonal dining menu.
We are currently looking for a Head Receptionist, who will work closely with the Assistant Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
The Head Receptionist key duties & responsibilities would include:
• Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all
times
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Support the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Assistant Reception Manager and Reception Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay!
We are currently looking for a Head Receptionist, who will work closely with the Assistant Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
The Head Receptionist key duties & responsibilities would include:
• Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all
times
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Support the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Assistant Reception Manager and Reception Manager
D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:
• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay!
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 150 Victoria St, Westminster, London SW1E 5LD, UK |
Skills
Open Table
OpenTable Experience
Fast-Paced Experience
Fluent in English
Customer Service
Leadership
Reservations
telephone skills
Team Building
By applying you confirm you have these skills.
Aster
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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150 Victoria St, Westminster, London SW1E 5LD, UK