Cafe Manager

Our Store manager is responsible for developing a passionate team driven to execute our Vision. They expand and
deepen passion by building a strong and well developed team that demonstrates good judgment, and ensures that all
quality standards are upheld, while providing superior customer service to all customers, and conducting themselves
within the boundaries consistent with our core values.

Key Responsibilities-
● Ensures product freshness and quality is a consistent priority.
● Utilizes all company audits to measure and coaching team on quality standards, holds team accountable for
quality. Performs regular quality assurance audits.
● Unwavering commitment to training, coaching and development of staff, and performance management.
● Enables and inspires team to share passion for artisan food, coffee and tea with customers in a meaningful
way.
● Consistently role models exceptional service for all team members.
● Conducts ongoing recruiting and hiring of gold standard team members.
● Utilizes customer feedback to reinforce and improve the quality of service.
● Manages staffing levels and creates schedules that support customer service and daily operations within
budget.
● Recognizes and responds to performance issues, with honest and direct communication, enforcing company
disciplinary guidelines.
● Delivers consistently balanced results, drives for financial performance both “top & bottom line”.
● Ensures the accuracy, completion and reconciliation of all financial transactions and secures store funds.

Qualifications-
● Minimum three years of retail, customer service management or related experience and/or training.
● Management of high-end gourmet shop or other premium products helpful.
● Experience in an environment requiring multi tasking and re-prioritizing is essential.
● Experience in improving customer service, teaching customers about products, improving inventory system
efficiency, and/or improving processes is essential.
● Critical thinking and problem solving skills, a MUST.

Our Store manager is responsible for developing a passionate team driven to execute our Vision. They expand and
deepen passion by building a strong and well developed team that demonstrates good judgment, and ensures that all
quality standards are upheld, while providing superior customer service to all customers, and conducting themselves
within the boundaries consistent with our core values.

Key Responsibilities-
● Ensures product freshness and quality is a consistent priority.
● Utilizes all company audits to measure and coaching team on quality standards, holds team accountable for
quality. Performs regular quality assurance audits.
● Unwavering commitment to training, coaching and development of staff, and performance management.
● Enables and inspires team to share passion for artisan food, coffee and tea with customers in a meaningful
way.
● Consistently role models exceptional service for all team members.
● Conducts ongoing recruiting and hiring of gold standard team members.
● Utilizes customer feedback to reinforce and improve the quality of service.
● Manages staffing levels and creates schedules that support customer service and daily operations within
budget.
● Recognizes and responds to performance issues, with honest and direct communication, enforcing company
disciplinary guidelines.
● Delivers consistently balanced results, drives for financial performance both “top & bottom line”.
● Ensures the accuracy, completion and reconciliation of all financial transactions and secures store funds.

Qualifications-
● Minimum three years of retail, customer service management or related experience and/or training.
● Management of high-end gourmet shop or other premium products helpful.
● Experience in an environment requiring multi tasking and re-prioritizing is essential.
● Experience in improving customer service, teaching customers about products, improving inventory system
efficiency, and/or improving processes is essential.
● Critical thinking and problem solving skills, a MUST.