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Category
Corporate
Cuisine
British
  • Summary
  • Description
  • Skills
Summary
Enterprise Customer Success Manager
Salary To be discussed
Plus Bonus & Commission
Schedule Full Time
Experience Minimum 2 years of experience
Location Fitzrovia, London, UK
Category Corporate
Cuisine British

Enterprise Customer Success Manager


Description

Why you'll love Harri:

Harri is changing the way the service industry (restaurants, hotels, etc.) deliver the employee experience. From applicant to senior leader, Harri’s platform helps operators like The Ivy Collection, Honest Burgers, Radisson Hotels and Cote find, engage and grow their people. 

The service and hospitality industry suffers from the most challenging labour conditions and operating environments so Harri is solving these problems with technology. The market has been wildly receptive and the time to scale revenue and success operations is now.

Based in central London (although currently remote), Harri has global offices in the US, India, and the Middle East and was recently named Top 50 Startup by LinkedIn.

Hospitality is in our DNA, from our CEO’s early days as a restauranter, and we are set on forever changing the landscape of our industry. We need the very best and brightest to join us. The time is now. 

About the Role:

We're looking for a Customer Success Manager who will be responsible for customer relationships following the implementation of our Harri products, managing the customer account post-go-live and to measure success.



General Responsibilities:

  • Developing relationships to serve as a trusted consultant with customers to optimise their business
  • Drive customer implementations to successful launch by managing scope, budget, timeline, resources and the customer 
  • relationship
  • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their 
  • utilisation
  • Gather customer requirements and partner with the Product team and implementation team to deliver functionality to the customer
  • Provide best practices in relation to the technology, process, and rollout plans
  • Act as a consultant to each client and always be one step ahead, solving problems and issues before they happen

Requirements:


• Experience in a SaaS software space working directly with customers
• Experience which has exposed you to hiring, scheduling, time & attendance and other workforce software as a manager of 
teams ideally in the hospitality, hotel or retail space
• Ability to build solid relationships with customers in all levels of an organisation
• Ideally experience of Operational Hospitality experience required
• A proactive, self motivated attitude and an ability to operate at a fast pace and think on your feet
• A great problem solver with a high level of technical ability

Why you'll love Harri:

Harri is changing the way the service industry (restaurants, hotels, etc.) deliver the employee experience. From applicant to senior leader, Harri’s platform helps operators like The Ivy Collection, Honest Burgers, Radisson Hotels and Cote find, engage and grow their people. 

The service and hospitality industry suffers from the most challenging labour conditions and operating environments so Harri is solving these problems with technology. The market has been wildly receptive and the time to scale revenue and success operations is now.

Based in central London (although currently remote), Harri has global offices in the US, India, and the Middle East and was recently named Top 50 Startup by LinkedIn.

Hospitality is in our DNA, from our CEO’s early days as a restauranter, and we are set on forever changing the landscape of our industry. We need the very best and brightest to join us. The time is now. 

About the Role:

We're looking for a Customer Success Manager who will be responsible for customer relationships following the implementation of our Harri products, managing the customer account post-go-live and to measure success.



General Responsibilities:

  • Developing relationships to serve as a trusted consultant with customers to optimise their business
  • Drive customer implementations to successful launch by managing scope, budget, timeline, resources and the customer 
  • relationship
  • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their 
  • utilisation
  • Gather customer requirements and partner with the Product team and implementation team to deliver functionality to the customer
  • Provide best practices in relation to the technology, process, and rollout plans
  • Act as a consultant to each client and always be one step ahead, solving problems and issues before they happen

Requirements:


• Experience in a SaaS software space working directly with customers
• Experience which has exposed you to hiring, scheduling, time & attendance and other workforce software as a manager of 
teams ideally in the hospitality, hotel or retail space
• Ability to build solid relationships with customers in all levels of an organisation
• Ideally experience of Operational Hospitality experience required
• A proactive, self motivated attitude and an ability to operate at a fast pace and think on your feet
• A great problem solver with a high level of technical ability

Details
Salary To be discussed
Plus Bonus & Commission
Schedule Full Time
Experience Minimum 2 years of experience
Location Fitzrovia, London, UK
Category Corporate
Cuisine British

Skills
Microsoft Office
Hospitality Management
Customer Experience
Restaurant Management
By applying you confirm you have these skills.

expired job post

Fitzrovia, London, UK