Finance and Billing Co-Ordinator

Billing & Finance Coordinator 

*Maternity Cover - 20 hours a week, 6-month fixed contract 

Who we are

Harri is the global leader in Frontline Employee Experience. The Harri platform is built for companies that have service at the heart of their business and believe that the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management, employee engagement and compliance technologies enable organisations to intelligently attract, manage, engage and retain the best talent to run and improve their business. Harri serves over 20,000 restaurant and hotel locations and four million hospitality employees globally with emerging growth in retail and healthcare.

Who are you

We are looking for a trustworthy Billing & Finance Coordinator to ensure accuracy across the billing and collections cycle. Working with multiple teams across countries, you will play a vital role in ensuring timely revenue collection and have the opportunity to contribute to process improvements as the business continues to grow.

Billing & Finance Coordinator Responsibilities

• Generate accurate billing reports from Salesforce and work with the Accounts team to produce regular invoicing runs.

• Ensure Direct Debit mandates are sent to, and set up, by new clients

• Manage Accounts Receivable email inbox to respond to client questions & queries in a timely manner

• Aged debtor management to ensure quick resolution for overdue invoices. Request payment of outstanding debts in a firm yet considerate manner.

• Escalate non-payers as appropriate, and manage the external debt-collection process. 

• Resolve disagreements between the company and its creditors. Negotiate payment plan arrangements when needed

• Track and request approval of client requests for credit notes/refunds

• Update all internal systems consistently with new information (customer information, received payments, billing issues etc.)

• Collaborate with Accounts, Finance, Sales and Customer Success teams. Undertake Weekly reporting & communications to ensure all are up-to-date with invoice status for their clients

• Regular reconciliation between CRM records and invoiced amounts to identifying errors

Desired Skills

• Relevant experience as Billing & Finance Coordinator or similar position

• Understanding relevant laws and best practices are very beneficial

• Great IT and data entry skills - Excel/Google Sheets proficiency is important, and Knowledge of Salesforce is a plus.

• Comfortable with numbers and financial data

• Strong communication and interpersonal skills. Able to be assertive when dealing with challenging conversations

• Great attention to detail

• Excellent ability to organize and coordinate tasks

• Trustworthy and discrete with confidential information

• Comfortable working in a fast-paced environment

• Driven to improve processes and systems

• People-focused and great at building empathy with customers

• Billing & Finance Coordinator Benefits

• Hybrid working 

• Brand new, top-of-the-range MacBook

• Company Pension (3% employer and 5% employee contribution)

• Company Events

• Cycle-to-work scheme

• Work from anywhere in August

• Social Committees

Billing & Finance Coordinator 

*Maternity Cover - 20 hours a week, 6-month fixed contract 

Who we are

Harri is the global leader in Frontline Employee Experience. The Harri platform is built for companies that have service at the heart of their business and believe that the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management, employee engagement and compliance technologies enable organisations to intelligently attract, manage, engage and retain the best talent to run and improve their business. Harri serves over 20,000 restaurant and hotel locations and four million hospitality employees globally with emerging growth in retail and healthcare.

Who are you

We are looking for a trustworthy Billing & Finance Coordinator to ensure accuracy across the billing and collections cycle. Working with multiple teams across countries, you will play a vital role in ensuring timely revenue collection and have the opportunity to contribute to process improvements as the business continues to grow.

Billing & Finance Coordinator Responsibilities

• Generate accurate billing reports from Salesforce and work with the Accounts team to produce regular invoicing runs.

• Ensure Direct Debit mandates are sent to, and set up, by new clients

• Manage Accounts Receivable email inbox to respond to client questions & queries in a timely manner

• Aged debtor management to ensure quick resolution for overdue invoices. Request payment of outstanding debts in a firm yet considerate manner.

• Escalate non-payers as appropriate, and manage the external debt-collection process. 

• Resolve disagreements between the company and its creditors. Negotiate payment plan arrangements when needed

• Track and request approval of client requests for credit notes/refunds

• Update all internal systems consistently with new information (customer information, received payments, billing issues etc.)

• Collaborate with Accounts, Finance, Sales and Customer Success teams. Undertake Weekly reporting & communications to ensure all are up-to-date with invoice status for their clients

• Regular reconciliation between CRM records and invoiced amounts to identifying errors

Desired Skills

• Relevant experience as Billing & Finance Coordinator or similar position

• Understanding relevant laws and best practices are very beneficial

• Great IT and data entry skills - Excel/Google Sheets proficiency is important, and Knowledge of Salesforce is a plus.

• Comfortable with numbers and financial data

• Strong communication and interpersonal skills. Able to be assertive when dealing with challenging conversations

• Great attention to detail

• Excellent ability to organize and coordinate tasks

• Trustworthy and discrete with confidential information

• Comfortable working in a fast-paced environment

• Driven to improve processes and systems

• People-focused and great at building empathy with customers

• Billing & Finance Coordinator Benefits

• Hybrid working 

• Brand new, top-of-the-range MacBook

• Company Pension (3% employer and 5% employee contribution)

• Company Events

• Cycle-to-work scheme

• Work from anywhere in August

• Social Committees