Accessibility
Category
Lifestyle Dining
Cuisine
Seafood
  • Summary
  • Description
  • Skills
Summary
Reservationist
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 8715 Melrose Ave, West Hollywood, CA 90069, USA
Category Lifestyle Dining
Cuisine Seafood

Reservationist


Description
Handle reservations for all EMM Group restaurants.

Answer all phone calls with a warm, inviting & professional tone.

Cater to all guest needs & requests by communicating via email & telephone.

Confirm all EMM Group restaurant reservations 1 day prior.

Communicate all Event Inquires to the Event Team.

Forward all phone messages.

Handle all credit card authorizations for guests.

Acquire all credit card Information for Itemized receipts and credit card disputes.

Forward all lost and found inquires to management.

Understand the policies of bottle service, handling the guest list and table reservation requests for
Tenjune.

Distribution of promoter checks for all nightclub venues.

Maintain an efficient and accurate reservation system (OpenTable or any other system we may use).

Have a working understanding of all basic restaurant Information.

Understands complete floor plan & service flow of the restaurant.

Communicate all necessary information including VIP reservations, cancellations and guest issues
with the Restaurant Managers and the Maitre’d.

Keep reservations office clean and organized.

Always remember that the guests’ interactions with the Reservationist is a very important part of the
dining experience; you will be the diner’s first impression of the restaurant.
Handle reservations for all EMM Group restaurants.

Answer all phone calls with a warm, inviting & professional tone.

Cater to all guest needs & requests by communicating via email & telephone.

Confirm all EMM Group restaurant reservations 1 day prior.

Communicate all Event Inquires to the Event Team.

Forward all phone messages.

Handle all credit card authorizations for guests.

Acquire all credit card Information for Itemized receipts and credit card disputes.

Forward all lost and found inquires to management.

Understand the policies of bottle service, handling the guest list and table reservation requests for
Tenjune.

Distribution of promoter checks for all nightclub venues.

Maintain an efficient and accurate reservation system (OpenTable or any other system we may use).

Have a working understanding of all basic restaurant Information.

Understands complete floor plan & service flow of the restaurant.

Communicate all necessary information including VIP reservations, cancellations and guest issues
with the Restaurant Managers and the Maitre’d.

Keep reservations office clean and organized.

Always remember that the guests’ interactions with the Reservationist is a very important part of the
dining experience; you will be the diner’s first impression of the restaurant.

Details
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 8715 Melrose Ave, West Hollywood, CA 90069, USA
Category Lifestyle Dining
Cuisine Seafood

Skills
Inventory Management
Fluent in English
Answer all phone calls with a warm, inviting & professional tone
Confirm all EMM Group restaurant reservations 1 day prior.
By applying you confirm you have these skills.

expired job post

8715 Melrose Ave, West Hollywood, CA 90069, USA