Accessibility
Category
Music Venue
Cuisine
American
  • Summary
  • Description
  • Skills
Summary
Server
Salary To be discussed
Schedule Part Time
Experience Minimum 2 years of experience
Location 25 11th Ave, New York, NY 10011, USA
Category Music Venue
Cuisine American

Server


Description
City Winery New York is looking for top talent as we anticipate the reopening of our flagship location at the Hudson River Park. We are seeking experienced SERVERS with an unparalleled passion for hospitality and service to join our team!

City Winery, founded in New York City in 2008 by Michael Dorf, strives to deliver the highest-end combined culinary and cultural experience to our guests who are passionate in sharing enthusiasm around wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining.

Position Summary:
Servers are responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Duties include taking orders, serving food and beverage, handling all transactions, assisting guests with inquiries and anticipate needs, and any and all duties incidental to the guest’s experience.

Minimum Qualifications:
● 2+ years experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
● Strong work ethic, team player, and exceptional guest service skills
● Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
● Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.
● Aptitude to resolve problems
● Ability to execute professional guest service experience
● Ability to navigate venue conditions, including tight spaces, dark room and loud environment
● Ability to handle all guests with composure and hospitality
● Polished presentation
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds


Overview of Responsibilities:
● Provide positive guest experience including greeting, conversing with, and thanking departing guests
● Interact with guests, take orders, serve food and beverage, handle transactions, and support overall guest service needs from beginning to end
● Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand.
● Check tables throughout service times for guest satisfaction, resolve guest complaints
● Adhere to Steps of Service and maintaining brand standards every shift.
● Maintains a clean, neat and well-groomed appearance.
● Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
● Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
● Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
● Handle payment transactions and maintain accurate cash drawer
● Adhere to and abide by cash handling procedures as per Company standards
● Attend trainings, tastings, meetings, as needed
● Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
● Maintain menu knowledge, including ingredients, preparation methods, and allergen
information and communicate this information tableside to guests
● Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
● Perform all other reasonably assigned duties.


You Give us Your Passion? We Give You: Competitive pay, live music & concerts daily, employee discounts, commuter benefits, and more!

City Winery New York is looking for top talent as we anticipate the reopening of our flagship location at the Hudson River Park. We are seeking experienced SERVERS with an unparalleled passion for hospitality and service to join our team!

City Winery, founded in New York City in 2008 by Michael Dorf, strives to deliver the highest-end combined culinary and cultural experience to our guests who are passionate in sharing enthusiasm around wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining.

Position Summary:
Servers are responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Duties include taking orders, serving food and beverage, handling all transactions, assisting guests with inquiries and anticipate needs, and any and all duties incidental to the guest’s experience.

Minimum Qualifications:
● 2+ years experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
● Strong work ethic, team player, and exceptional guest service skills
● Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
● Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.
● Aptitude to resolve problems
● Ability to execute professional guest service experience
● Ability to navigate venue conditions, including tight spaces, dark room and loud environment
● Ability to handle all guests with composure and hospitality
● Polished presentation
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds


Overview of Responsibilities:
● Provide positive guest experience including greeting, conversing with, and thanking departing guests
● Interact with guests, take orders, serve food and beverage, handle transactions, and support overall guest service needs from beginning to end
● Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand.
● Check tables throughout service times for guest satisfaction, resolve guest complaints
● Adhere to Steps of Service and maintaining brand standards every shift.
● Maintains a clean, neat and well-groomed appearance.
● Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
● Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
● Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
● Handle payment transactions and maintain accurate cash drawer
● Adhere to and abide by cash handling procedures as per Company standards
● Attend trainings, tastings, meetings, as needed
● Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
● Maintain menu knowledge, including ingredients, preparation methods, and allergen
information and communicate this information tableside to guests
● Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
● Perform all other reasonably assigned duties.


You Give us Your Passion? We Give You: Competitive pay, live music & concerts daily, employee discounts, commuter benefits, and more!


Details
Salary To be discussed
Schedule Part Time
Experience Minimum 2 years of experience
Location 25 11th Ave, New York, NY 10011, USA
Category Music Venue
Cuisine American

Skills
POS Systems
Money Handling
Fast-Paced Experience
By applying you confirm you have these skills.

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25 11th Ave, New York, NY 10011, USA