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Summary
Reservations Assistant
Salary £11.5 - £12 / Hour
Schedule Full Time
Experience Minimum 1 year of experience
Location London, UK

Reservations Assistant


Description

Cubitt House is a locally run independent business, showcasing a collection of award-winning public houses and hotels that proudly serve the Central London neighbourhoods of Belgravia, Knightsbridge, Pimlico and Marylebone. We pride ourselves on serving food and drink that is locally sourced, carefully crafted and expertly delivered.

We are currently recruiting for an experienced Reservations Assistant to join the team: someone who will not only share our passion for the products, but be enthusiastic, work in a team and above all, have fun while doing it all. A desire to deliver the absolute best experience for our guests is our calling. 

Proper pub food is at the heart, ingredients seasonally and locally sourced, sustainably produced and supplied by the best from farm to fork, via a kitchen that’s fired by passion. Dishes and drinks expertly crafted, service delivered with passion, pride and a smile to satisfy appetite and elevate the spirit. 

Why you would want to work as an Reservations Assistant for Cubitt House:

- Refer a Friend Bonus Scheme earning you a minimum of £300 per successfully referred hire
- A focus on fresh seasonal, regional and sustainable ingredients
- Many opportunities for career development and progression
- Structured training plans for each role, monitored and supported by in house trainers
- Paid training courses (both in and out of house) and trips to our suppliers including some overseas
- Founding member of the SRA (Sustainable Restaurant Association)
- Pension Scheme
- Access to Wagestream
- Workplace Nursery Scheme
- 50% Discount policy when dining in our restaurants
- Free Perkbox membership with over 300 discounts including – Apple, Cineworld, Café Nero, National Express etc
- Cycle to Work scheme
- Access to our discounted alcohol purchase scheme.
- Length of service awards, ranging from 1 year to 5+ year rewards and more!

The successful Reservations Assistant candidate will:
- Have at least 1 year's experience in a high volume phone call based role 
- Have at least 1 year's experience working front of house in a pub, restaurant or bar
- Will be able to handle multiple phone calls every day, whilst multi-tasking, responding to emails and managing a check list of tasks
- Will ideally have experience in hotels but not mandatory 
- Will ideally have used Collins Design My Night booking system before or another similar reservation platform 

- Have the ability to adapt, change and learn on the job.
- Have an enthusiastic and energetic approach to the role they have applied for.
- Show a passionate desire to delight our guests.
- A curiosity to learn and grow within your role.
- Enjoy working in a busy environment
- Have excellent communication skills, and a positive attitude.
- Show initiative to take on new challenges and solve problems as they arise.
- Be happy to work as part of a team, whilst being able to work independently when required.
- Have or be getting a NI number and proof of their eligibility to work within the UK.

Please note that we support all our employees as they adapt to the unprecedented circumstances brought about by COVID-19. The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our employees and guests safe during this time. To find out how we keep our people safe, please visit: https://www.cubitthouse.co.uk

Cubitt House is a locally run independent business, showcasing a collection of award-winning public houses and hotels that proudly serve the Central London neighbourhoods of Belgravia, Knightsbridge, Pimlico and Marylebone. We pride ourselves on serving food and drink that is locally sourced, carefully crafted and expertly delivered.

We are currently recruiting for an experienced Reservations Assistant to join the team: someone who will not only share our passion for the products, but be enthusiastic, work in a team and above all, have fun while doing it all. A desire to deliver the absolute best experience for our guests is our calling. 

Proper pub food is at the heart, ingredients seasonally and locally sourced, sustainably produced and supplied by the best from farm to fork, via a kitchen that’s fired by passion. Dishes and drinks expertly crafted, service delivered with passion, pride and a smile to satisfy appetite and elevate the spirit. 

Why you would want to work as an Reservations Assistant for Cubitt House:

- Refer a Friend Bonus Scheme earning you a minimum of £300 per successfully referred hire
- A focus on fresh seasonal, regional and sustainable ingredients
- Many opportunities for career development and progression
- Structured training plans for each role, monitored and supported by in house trainers
- Paid training courses (both in and out of house) and trips to our suppliers including some overseas
- Founding member of the SRA (Sustainable Restaurant Association)
- Pension Scheme
- Access to Wagestream
- Workplace Nursery Scheme
- 50% Discount policy when dining in our restaurants
- Free Perkbox membership with over 300 discounts including – Apple, Cineworld, Café Nero, National Express etc
- Cycle to Work scheme
- Access to our discounted alcohol purchase scheme.
- Length of service awards, ranging from 1 year to 5+ year rewards and more!

The successful Reservations Assistant candidate will:
- Have at least 1 year's experience in a high volume phone call based role 
- Have at least 1 year's experience working front of house in a pub, restaurant or bar
- Will be able to handle multiple phone calls every day, whilst multi-tasking, responding to emails and managing a check list of tasks
- Will ideally have experience in hotels but not mandatory 
- Will ideally have used Collins Design My Night booking system before or another similar reservation platform 

- Have the ability to adapt, change and learn on the job.
- Have an enthusiastic and energetic approach to the role they have applied for.
- Show a passionate desire to delight our guests.
- A curiosity to learn and grow within your role.
- Enjoy working in a busy environment
- Have excellent communication skills, and a positive attitude.
- Show initiative to take on new challenges and solve problems as they arise.
- Be happy to work as part of a team, whilst being able to work independently when required.
- Have or be getting a NI number and proof of their eligibility to work within the UK.

Please note that we support all our employees as they adapt to the unprecedented circumstances brought about by COVID-19. The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our employees and guests safe during this time. To find out how we keep our people safe, please visit: https://www.cubitthouse.co.uk

Details
Salary £11.5 - £12 / Hour
Schedule Full Time
Experience Minimum 1 year of experience
Location London, UK

Skills
Microsoft Office
Open Table
Fluent in English
Basic Beers/Spirits Knowledge
Fast-Paced Experience
Customer Service
phone calls
Collins Design My Night
By applying you confirm you have these skills.

expired job post

London, UK