Accessibility
Category
Neighborhood Casual
  • Summary
  • Description
  • Skills
Summary
Server at Haswell Green's
Salary Minimum Wage
Plus Tips
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 240 W 52nd St, New York, NY 10019, USA
Category Neighborhood Casual

Server at Haswell Green's


Description
Haswell Green's is an upbeat midtown haunt fusing beer hall casual with craft cocktail culture! We focus on time-honored favorites with added twists. Our kitchen features shareable, flavorful versions of what you thought you knew, with a penchant for Woodfire cooking!

Overview:
As a member of Haswell Green's team, you are an ambassador for the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of Haswell Green's is a lasting impression, and it’s all starts with you

Responsibilities:
− To be fully accountable for the people, product, and profit within the Venue.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Provide service to and is accountable for an assigned section.
− Perform opening and closing procedures including but not limited to the setup and break down of stations, cleaning tables and checking tables before service is provided.
− Maintain and ensure the overall cleanliness of assigned station and the establishment.
− Ensure that all procedures concerning bar tabs and the transfer of tables are met.
− Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
− Upsell food and beverage menu items.
− Must retain and maintain complete knowledge of all food and beverage menu items.
− Check identification for proof of age when required.
− Monitor guest’s drinks and anticipates guest’s needs.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Ensure proper payment from departing guests.
− Invite and welcome guests back upon completion of their visit.
− Perform all sequence of service duties in adherence to all company standards.
− Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
− Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
− Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Performs accurate cash/credit handling and POS procedures in accordance with Vida Verde policies.
− Ensure sanitation fundamentals and HD requirements that are set forth by Vida Verde local, state and federal regulations are in compliance.
− Maintain a spotless, pristine work environment.
− Ensure that all guests are completely satisfied and believe that they have received a tremendous value
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− All other responsibilities assigned by Management.

Behavior/Skills:
− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:
− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up-selling techniques to exceed guest expectations and increase revenue.
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.

Qualifications:
− Computer literacy to include: POS System
− Ability to read, write and speak English fluently
Haswell Green's is an upbeat midtown haunt fusing beer hall casual with craft cocktail culture! We focus on time-honored favorites with added twists. Our kitchen features shareable, flavorful versions of what you thought you knew, with a penchant for Woodfire cooking!

Overview:
As a member of Haswell Green's team, you are an ambassador for the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of Haswell Green's is a lasting impression, and it’s all starts with you

Responsibilities:
− To be fully accountable for the people, product, and profit within the Venue.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Provide service to and is accountable for an assigned section.
− Perform opening and closing procedures including but not limited to the setup and break down of stations, cleaning tables and checking tables before service is provided.
− Maintain and ensure the overall cleanliness of assigned station and the establishment.
− Ensure that all procedures concerning bar tabs and the transfer of tables are met.
− Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
− Upsell food and beverage menu items.
− Must retain and maintain complete knowledge of all food and beverage menu items.
− Check identification for proof of age when required.
− Monitor guest’s drinks and anticipates guest’s needs.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Ensure proper payment from departing guests.
− Invite and welcome guests back upon completion of their visit.
− Perform all sequence of service duties in adherence to all company standards.
− Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
− Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
− Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Performs accurate cash/credit handling and POS procedures in accordance with Vida Verde policies.
− Ensure sanitation fundamentals and HD requirements that are set forth by Vida Verde local, state and federal regulations are in compliance.
− Maintain a spotless, pristine work environment.
− Ensure that all guests are completely satisfied and believe that they have received a tremendous value
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− All other responsibilities assigned by Management.

Behavior/Skills:
− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:
− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up-selling techniques to exceed guest expectations and increase revenue.
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.

Qualifications:
− Computer literacy to include: POS System
− Ability to read, write and speak English fluently

Details
Salary Minimum Wage
Plus Tips
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 240 W 52nd St, New York, NY 10019, USA
Category Neighborhood Casual

Skills
TIPS Awareness
Basic Knowledge of Wines
Advanced Knowledge of Wines
Basic Beers/Spirits Knowledge
Advanced Beers/Spirits Knowledge
Casual Dining Experience
New York Restaurant experience
POS Systems
Able to lift 30+ pounds
Money Handling
Fast-Paced Experience
Fluent in English
By applying you confirm you have these skills.

expired job post

240 W 52nd St, New York, NY 10019, USA