Assistant Reception & Reservations Manager

An all-day dining brasserie, restaurant, deli, outdoor terraces and rooftop bar, Haugen will serve food taking inspiration from Alpine dining in Germany, Switzerland, Austria and France. The menu will feature modern versions of classic Alpine dishes. Whether it’s for breakfast at 7am, a leisurely lunch, a takeaway from the grab and go counter or an all-out celebratory dinner, Haugen aims to hit the spot.

We are currently looking for an Assistant Reception & Reservations Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Reception and Reservations Manager

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

• Industry leading pay
• Discount in all of our restaurants – 40% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• 50% off PureGym membership
• Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Healthy, free and tasty meals when working
• Employee of the Month Scheme
• Long Service Awards
• 28 days paid holiday a year, which increases to 30 days with length of service
• Best in class training – including management development to help you progress quickly
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Refer a friend scheme

If you are interested in discussing the Assistant Reception & Reservations Manager role further, please get in touch with us without delay!

An all-day dining brasserie, restaurant, deli, outdoor terraces and rooftop bar, Haugen will serve food taking inspiration from Alpine dining in Germany, Switzerland, Austria and France. The menu will feature modern versions of classic Alpine dishes. Whether it’s for breakfast at 7am, a leisurely lunch, a takeaway from the grab and go counter or an all-out celebratory dinner, Haugen aims to hit the spot.

We are currently looking for an Assistant Reception & Reservations Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Reception and Reservations Manager

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

• Industry leading pay
• Discount in all of our restaurants – 40% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• 50% off PureGym membership
• Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Healthy, free and tasty meals when working
• Employee of the Month Scheme
• Long Service Awards
• 28 days paid holiday a year, which increases to 30 days with length of service
• Best in class training – including management development to help you progress quickly
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Refer a friend scheme

If you are interested in discussing the Assistant Reception & Reservations Manager role further, please get in touch with us without delay!