Reservations Sales Executive

State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.

 The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day.

Job Title:             Reservations and Sales Executive
Reports To:         Reservations Manager
Department:      Reservations, Support Office

Overall Purpose

Our Reservations Team are the voice of Hijingo and often the first contact customers will have with the venues. The executives, are responsible for converting and managing all enquiries and bookings from conception to delivery for all areas of the business (bingo sessions, exclusive areas, and private rooms), maximising every revenue opportunity, while ensuring every detail is managed to create an unforgettable experience for the guest.

The Reservations Team are based at our support office in Farringdon and the team work between 9am and 6pm.

Key Responsibilities

·       Managing inbound enquiries from start to finish

·       Ensure guests receive the ultimate Hijingo experience by offering the most appropriate activities, packages and setup available based on their requirements

·       Maintain a high level of customer service and guest satisfaction, ensuring a smooth and premium customer journey

·       Maximise revenue by converting enquiries, recognizing business prospects and offering packages and additional experiences.

·       Liaise with all departments to ensure the best service is provided to our guests.

·       To have an in depth knowledge and understanding of the operation of the business and the products we offer.

·       Liaise with clients to coordinate corporate or social events, building rapport and creating professional relationships

·       Ensure every detail of a customer’s reservation is accurately recorded and labelled to ensure the best guest experience.

Who We Are Looking For

Core Skills and Experience:

Essential:

·       A driven individual with an outgoing, bubbly and positive personality

·       Highly motivated to meet and exceed targets

·       Natural ability to sell and communicate our products enthusiastically

·       Ability to communicate effectively

·       Exceptional customer service skills coupled with a desire to create an unforgettable experience for our guests

·       Outstanding organizational and administration skills with a superior attention to detail

·       A self-starter with strong time management and multitasking skills

·       Ability to build rapport quickly and create professional, sustainable relationships

·       The ability to think and act with speed and efficiency during high volume, high pressured periods.

Desirable:

·       A strong understanding of the hospitality industry

·       Experience in reservations and/or events

·       Experience using Collins Enquiry Management & Booking system.

What We Offer

• FUN
  ….it really is as simple as that!
• PROGRESSION
  Personal training & development program to help you reach full potential & grow in the company
• ME TIME
  Paid time off to develop your mental well-being
• WAGESTREAM
  Instant access to your wages as you earn them
• SMART HEALTH
  Free access & support with AIG’s six core health & well-being services
• EMPLOYEE ASSISTANCE PROGRAMME
  A totally confidential expert service to help when you are facing problems, difficulties or challenges
• WELCOME EXPERIENCE
  Complimentary visit to a venue with guests upon completion of your induction
• STAFF DISCOUNT
  50% off for staff and 25% off for Friends & Family

State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.

 The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day.

Job Title:             Reservations and Sales Executive
Reports To:         Reservations Manager
Department:      Reservations, Support Office

Overall Purpose

Our Reservations Team are the voice of Hijingo and often the first contact customers will have with the venues. The executives, are responsible for converting and managing all enquiries and bookings from conception to delivery for all areas of the business (bingo sessions, exclusive areas, and private rooms), maximising every revenue opportunity, while ensuring every detail is managed to create an unforgettable experience for the guest.

The Reservations Team are based at our support office in Farringdon and the team work between 9am and 6pm.

Key Responsibilities

·       Managing inbound enquiries from start to finish

·       Ensure guests receive the ultimate Hijingo experience by offering the most appropriate activities, packages and setup available based on their requirements

·       Maintain a high level of customer service and guest satisfaction, ensuring a smooth and premium customer journey

·       Maximise revenue by converting enquiries, recognizing business prospects and offering packages and additional experiences.

·       Liaise with all departments to ensure the best service is provided to our guests.

·       To have an in depth knowledge and understanding of the operation of the business and the products we offer.

·       Liaise with clients to coordinate corporate or social events, building rapport and creating professional relationships

·       Ensure every detail of a customer’s reservation is accurately recorded and labelled to ensure the best guest experience.

Who We Are Looking For

Core Skills and Experience:

Essential:

·       A driven individual with an outgoing, bubbly and positive personality

·       Highly motivated to meet and exceed targets

·       Natural ability to sell and communicate our products enthusiastically

·       Ability to communicate effectively

·       Exceptional customer service skills coupled with a desire to create an unforgettable experience for our guests

·       Outstanding organizational and administration skills with a superior attention to detail

·       A self-starter with strong time management and multitasking skills

·       Ability to build rapport quickly and create professional, sustainable relationships

·       The ability to think and act with speed and efficiency during high volume, high pressured periods.

Desirable:

·       A strong understanding of the hospitality industry

·       Experience in reservations and/or events

·       Experience using Collins Enquiry Management & Booking system.

What We Offer

• FUN
  ….it really is as simple as that!
• PROGRESSION
  Personal training & development program to help you reach full potential & grow in the company
• ME TIME
  Paid time off to develop your mental well-being
• WAGESTREAM
  Instant access to your wages as you earn them
• SMART HEALTH
  Free access & support with AIG’s six core health & well-being services
• EMPLOYEE ASSISTANCE PROGRAMME
  A totally confidential expert service to help when you are facing problems, difficulties or challenges
• WELCOME EXPERIENCE
  Complimentary visit to a venue with guests upon completion of your induction
• STAFF DISCOUNT
  50% off for staff and 25% off for Friends & Family