The FOH assistant team personally connects with our guests – We deliver the best quality food and most friendly service to every guest in our shops. You will be trained from bussing to expo, making you the front of house expert and becoming one of our server.
Everyone will learn and master every station and upon completing their training and certification, they advance into the new job tier.
Because we believe in putting people first, our team members and our guest.
We work as a team, no matter what position you are in. We expect team members to help out each other between stations,
Summary of Key Responsibilities
• Responsibilities and essential job functions include but are not limited to the following:
o Follow Standard Operation Procedure a.k.a SOP to work in the restaurant when scheduled.
o Maintains a positive and calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other team members.
o Maintain an awareness of all menu information, promotions, merchandise and advertisements.
o Assists with new team member training by positively recognizing good performance and giving respectful coaching as needed.
o Contributes to positive team environment and communicates to General Manager in case of team morale and performance change
o Follows Kizuki operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
o Maintains a clean and organized workspace
o Maintains regular and punctual attendance
o Clean and sanitize the tables efficiently after guests complete their meals
o Pre-buss the tables by asking guests the permission to remove their empty dishes
o Transport used dishware and glassware to the dish-room
o Set the dining room table per standard
o Sweeps and mops floor
o Restocks all dishes, glassware, utensils, pots, and pans
o Removes all garbage and recyclables
o Greets the guest with Smile and make eye contact. Follow the Company SOP to sit customer.
o Communicates seating needs to the FOH assistant team to ensure guests are seated efficiently
o Answers phone and assists customers with their needs
o Learn and expertise all menu items, cook time and display standard
o Reviews orders tickets and plan routes before delivery
o Transports orders from kitchen and bar to appropriate tables in the fastest manner
o Introduces dishes while serving and places dishes in front of the guest per SOP
o Removes used dishware when possible
o Maintain adequate supplies in station
Required Knowledge, Skills and Abilities
• Ability to speak, read and write in English
• Ability to work as part of a team
• Ability to learn quickly
• A positive attitude and smile at all time
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Ability to stand and walk for minimum for 4 straight hours when needed.
• Flexibility to work a variety of shifts
• Strong interpersonal skills