Guest Relation Executive

JoinOurHappiness

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Guest Relation Officer/ Executive within our Guest Relations team!

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As Springboard's  Excellence Award - Best Employer 2021, you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5 Star service hotel , you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus
• Cycle to work & workplace pension schemes
• Annual season ticket loans & Perkbox 
• Employee recognition schemes and Social Committee events including gala dinners and much more!

In your role, you will work with proactive and energetic team members passionate about service. You will be enthusiastic and driven colleague who is passionate to deliver 5 Star service to our guests.

As a part of our Guest Relations team you will provide an engaging, sincere and personalised service to our guests, create long – lasting relationships with first time guests and strengthen existing relationships by creating ‘wow’ moments and by being a point of contact before, during and after a guest’s stay. Our Guest Relations team always make sure that our guests’ expectations are exceeded and you will have the chance to be part of creating memorable experiences.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! #JoinOurHappiness

All applicants must be legally eligible to work in the UK

Please no agencies 

JoinOurHappiness

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Guest Relation Officer/ Executive within our Guest Relations team!

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As Springboard's  Excellence Award - Best Employer 2021, you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5 Star service hotel , you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus
• Cycle to work & workplace pension schemes
• Annual season ticket loans & Perkbox 
• Employee recognition schemes and Social Committee events including gala dinners and much more!

In your role, you will work with proactive and energetic team members passionate about service. You will be enthusiastic and driven colleague who is passionate to deliver 5 Star service to our guests.

As a part of our Guest Relations team you will provide an engaging, sincere and personalised service to our guests, create long – lasting relationships with first time guests and strengthen existing relationships by creating ‘wow’ moments and by being a point of contact before, during and after a guest’s stay. Our Guest Relations team always make sure that our guests’ expectations are exceeded and you will have the chance to be part of creating memorable experiences.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! #JoinOurHappiness

All applicants must be legally eligible to work in the UK

Please no agencies