Operations Manager

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

We’re currently looking for an Operations Manager to join our business as an integral part of the team at our Marylebone Club. This is a crucial and high profile role for our business, partnering closer with the club General Manager and responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment. You’ll oversee our extraordinary Member Concierge, highly skilled Facilities Engineers and busy Housekeeping teams to ensure outstanding service is consistently provided to all of our new and existing members and guests and that the member concierge strategy is fully implemented and adhered to.

The Operations Manager will support the General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.

- You will also lead and manage the Member Concierge Supervisor and oversee the Member Concierge team ensuring all team members are fully trained in and consistently demonstrate the expectations of the Member Concierge strategy.
- You’ll contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and GM, where necessary.-
- As Operations Manager, you’ll also ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.

In order to be considered for this role, we’ll expect you to demonstrate strong leadership skills, including managing and developing a team, as well as how you ensure a great member experience and proactively deal with member feedback and complaints. You’ll be able to demonstrate a full understanding of managing the club as a Duty Manager or above.

As well as being a senior member of the Marylebone team, you and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do. Additionally, you’ll be rewarded with a good holiday allowance, market leading salary and plenty of opportunity for learning, development and to work on some value added opportunities across the Third Space Group.

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

We’re currently looking for an Operations Manager to join our business as an integral part of the team at our Marylebone Club. This is a crucial and high profile role for our business, partnering closer with the club General Manager and responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment. You’ll oversee our extraordinary Member Concierge, highly skilled Facilities Engineers and busy Housekeeping teams to ensure outstanding service is consistently provided to all of our new and existing members and guests and that the member concierge strategy is fully implemented and adhered to.

The Operations Manager will support the General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.

- You will also lead and manage the Member Concierge Supervisor and oversee the Member Concierge team ensuring all team members are fully trained in and consistently demonstrate the expectations of the Member Concierge strategy.
- You’ll contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and GM, where necessary.-
- As Operations Manager, you’ll also ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.

In order to be considered for this role, we’ll expect you to demonstrate strong leadership skills, including managing and developing a team, as well as how you ensure a great member experience and proactively deal with member feedback and complaints. You’ll be able to demonstrate a full understanding of managing the club as a Duty Manager or above.

As well as being a senior member of the Marylebone team, you and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do. Additionally, you’ll be rewarded with a good holiday allowance, market leading salary and plenty of opportunity for learning, development and to work on some value added opportunities across the Third Space Group.