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Summary
Store Supervisor
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location
Category Quick Service

Store Supervisor


Description
DESIRED SKILLS & EXPERIENCE
Ability to support the AGM, GM and all employees in the store
Open availability required
1-3 years of experience in handling various shifts with customer facing environment
A Passion for food and restaurant operations and a desire to make an impact on customer and business
A “can do” work ethic and the ability to be a role model
Ability to adapt and succeed in a fast-paced environment


Check in with employees to confirm attendance and making sure all employees are prepared to begin shifts
Welcome new hires and introducing new employees to everyone in the store
Support GM and AGM with daily and weekly tasks by providing assistance to all employees
Train new and promoted employees to provide maximum support required
Assign breaks for all employees
Support GM to deliver any company wide communication to all employees
Provide feedback and be a liaison between field trainers to employees
Maintain positive and motivating environment for all employees by supporting all responsibilities
Work with the management team to control labor cost by increasing efficiency and sales in the store
Address concerns with employees not following policies and inform AGM or GM to manage them
Be a witness to disciplinary action when necessary
Learn and understand all company policies and provide suitable advice to employees
Customer Service & Product Quality

Ensure all employees are providing exceptional customer service
Consistently view the store from a customer perspective and challenge key leaders to do the same
Open and close the store as planned; assure that all security procedures are followed
Follow standard with Opening and Closing procedures
Understanding MK Core Values: ARTISAN – Authenticity, Real Passion, Teamwork, Incredible Quality, Service, Advancement and Natural Ingredients
Handle guest complaints and escalate to AGM or GM if necessary
Manage Voids and Comps for all customers and employees
Manage left over products and handle all waste prior to closing
Responsible for cash out at closing and tip recording
Help to manage all invoice processing and waste controls through CrunchTime
Check quality of all products for opening and organize rotation of displays
Health & Safety

Responsible to record information in Maison Kayser Orange Book
Regularly inspect store to assure standards are maintained at all times.
Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary improvements.
Know/learn and maintain compliance with relevant regulatory rules, standards, and licenses.
Ensure all employees are properly trained in safe work practices and procedures.
Own the store’s maintenance process: notifying Maintenance team and following up to make sure issues are resolved in a timely manner.
Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection
Full Ownership

Ensure the management team is continually focused on fulfilling Store Profitability requirements
Monitor and review store performance and facilitate improvements
Plan ahead for peak trading periods, events and seasonal changes
Support all employees with their responsibilities and help GM and AGM to achieve targeted sales
Plan holidays effectively to manage employees’ schedules and maximize business potential
***Maison Kayser is an Equal Opportunity Employer***
DESIRED SKILLS & EXPERIENCE
Ability to support the AGM, GM and all employees in the store
Open availability required
1-3 years of experience in handling various shifts with customer facing environment
A Passion for food and restaurant operations and a desire to make an impact on customer and business
A “can do” work ethic and the ability to be a role model
Ability to adapt and succeed in a fast-paced environment


Check in with employees to confirm attendance and making sure all employees are prepared to begin shifts
Welcome new hires and introducing new employees to everyone in the store
Support GM and AGM with daily and weekly tasks by providing assistance to all employees
Train new and promoted employees to provide maximum support required
Assign breaks for all employees
Support GM to deliver any company wide communication to all employees
Provide feedback and be a liaison between field trainers to employees
Maintain positive and motivating environment for all employees by supporting all responsibilities
Work with the management team to control labor cost by increasing efficiency and sales in the store
Address concerns with employees not following policies and inform AGM or GM to manage them
Be a witness to disciplinary action when necessary
Learn and understand all company policies and provide suitable advice to employees
Customer Service & Product Quality

Ensure all employees are providing exceptional customer service
Consistently view the store from a customer perspective and challenge key leaders to do the same
Open and close the store as planned; assure that all security procedures are followed
Follow standard with Opening and Closing procedures
Understanding MK Core Values: ARTISAN – Authenticity, Real Passion, Teamwork, Incredible Quality, Service, Advancement and Natural Ingredients
Handle guest complaints and escalate to AGM or GM if necessary
Manage Voids and Comps for all customers and employees
Manage left over products and handle all waste prior to closing
Responsible for cash out at closing and tip recording
Help to manage all invoice processing and waste controls through CrunchTime
Check quality of all products for opening and organize rotation of displays
Health & Safety

Responsible to record information in Maison Kayser Orange Book
Regularly inspect store to assure standards are maintained at all times.
Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary improvements.
Know/learn and maintain compliance with relevant regulatory rules, standards, and licenses.
Ensure all employees are properly trained in safe work practices and procedures.
Own the store’s maintenance process: notifying Maintenance team and following up to make sure issues are resolved in a timely manner.
Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection
Full Ownership

Ensure the management team is continually focused on fulfilling Store Profitability requirements
Monitor and review store performance and facilitate improvements
Plan ahead for peak trading periods, events and seasonal changes
Support all employees with their responsibilities and help GM and AGM to achieve targeted sales
Plan holidays effectively to manage employees’ schedules and maximize business potential
***Maison Kayser is an Equal Opportunity Employer***

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location
Category Quick Service

Skills
Fast-Paced Experience
Fluent in English
By applying you confirm you have these skills.


  • New York, NY, USA
  • Bleecker St, New York, NY 10012, USA