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Summary
Restaurant Supervisor
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location
Category Quick Service

Restaurant Supervisor


Description
Quality and Passion are at the heart of Maison Kayser, and you will lead a team with your professionalism, passion for our product, and quality driven leadership style. In conjunction with employees in the management team, you will be responsible for supporting daily operations. You are responsible for opening and closing process, interacting with all guests, basic Q&A, creating positive atmosphere and restaurant floor set up.

Team Building and Management

Check in with employees to confirm attendance and making sure all employees are prepared to begin shifts.
Welcome new hires and introducing new employees to everyone in the store
Support GM and AGM with daily and weekly tasks by providing assistance to all employees
Train new and promoted employees to provide maximum support required
Assign breaks for all employees
Support GM to deliver any company wide communication to all employees
Provide feedback and be a liaison between field trainers to employees
Maintain positive and motivation environment for all employees by supporting all responsibilities
Work with the management team to control labor cost by increasing efficiency and sales in the store
Address concerns with employees not following policies and inform AGM or GM to manage them
Be a witness to disciplinary action when necessary
Learn and understand all company policies and provide suitable advice to employees

Customer Service & Product Quality

Ensure all employees are providing exceptional customer service
Consistently view the store from a customer perspective and challenge key leaders to do the same.
Open and close the store as planned:assure all security procedures are followed
Follow standard with opening and closing procedures
Understanding MK Core Values: ARTISAN - Authenticity, Real Passion, Teamwork, Incredible Quality, Service, Advancement and Natural Ingredients
Handle guest complaints and escalate to AGM or GM if necessary
Manage voids and comps for all customers and employees
Manage leftover products and handle all waste prior to closing
Responsible for cash out at closing and tip recording
Check quality of all products for opening and organize rotation of displays

Health & Safety

Responsible to record information in Maison Kayser Orange Book
Regularly inspect store to assure standards are maintained at all times
Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary improvements
Know/learn and maintain compliance with relevant regulatory rules, standards, and licenses
Ensure all employees are properly trained in safe work practices and procedures
Own the store's maintenance process: notifying maintenance team and following up to make sure issues are resolved in a timely manner
Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection

Full Ownership

Ensure the management team is continually focused on fulfilling store profitability requirements
Monitor and review store performance and facilitate improvements
Plan ahead for peak trading periods, events and seasonal changes
Support all employees with their responsibilities and help GM and AGM to achieve targeted sales
Plan holidays effectively to manage employees' schedules and maximize business potential

Desired Skills & Experience

Ability to support the AGM, GM and all employees in the store.
Open availability required
1-3 years of experience in handling various shifts with customer facing environment
A passion for food and restaurant operations and a desire to make an impact on bustomer and business
A "can do" work ethic and the ability to be a role model
Ability to adapt and succeed in a fast paced environment

This job description is intended to describe the general requirements for the prformance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

"Maison Kayser is an Equal Opportunity Employer"
Quality and Passion are at the heart of Maison Kayser, and you will lead a team with your professionalism, passion for our product, and quality driven leadership style. In conjunction with employees in the management team, you will be responsible for supporting daily operations. You are responsible for opening and closing process, interacting with all guests, basic Q&A, creating positive atmosphere and restaurant floor set up.

Team Building and Management

Check in with employees to confirm attendance and making sure all employees are prepared to begin shifts.
Welcome new hires and introducing new employees to everyone in the store
Support GM and AGM with daily and weekly tasks by providing assistance to all employees
Train new and promoted employees to provide maximum support required
Assign breaks for all employees
Support GM to deliver any company wide communication to all employees
Provide feedback and be a liaison between field trainers to employees
Maintain positive and motivation environment for all employees by supporting all responsibilities
Work with the management team to control labor cost by increasing efficiency and sales in the store
Address concerns with employees not following policies and inform AGM or GM to manage them
Be a witness to disciplinary action when necessary
Learn and understand all company policies and provide suitable advice to employees

Customer Service & Product Quality

Ensure all employees are providing exceptional customer service
Consistently view the store from a customer perspective and challenge key leaders to do the same.
Open and close the store as planned:assure all security procedures are followed
Follow standard with opening and closing procedures
Understanding MK Core Values: ARTISAN - Authenticity, Real Passion, Teamwork, Incredible Quality, Service, Advancement and Natural Ingredients
Handle guest complaints and escalate to AGM or GM if necessary
Manage voids and comps for all customers and employees
Manage leftover products and handle all waste prior to closing
Responsible for cash out at closing and tip recording
Check quality of all products for opening and organize rotation of displays

Health & Safety

Responsible to record information in Maison Kayser Orange Book
Regularly inspect store to assure standards are maintained at all times
Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary improvements
Know/learn and maintain compliance with relevant regulatory rules, standards, and licenses
Ensure all employees are properly trained in safe work practices and procedures
Own the store's maintenance process: notifying maintenance team and following up to make sure issues are resolved in a timely manner
Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection

Full Ownership

Ensure the management team is continually focused on fulfilling store profitability requirements
Monitor and review store performance and facilitate improvements
Plan ahead for peak trading periods, events and seasonal changes
Support all employees with their responsibilities and help GM and AGM to achieve targeted sales
Plan holidays effectively to manage employees' schedules and maximize business potential

Desired Skills & Experience

Ability to support the AGM, GM and all employees in the store.
Open availability required
1-3 years of experience in handling various shifts with customer facing environment
A passion for food and restaurant operations and a desire to make an impact on bustomer and business
A "can do" work ethic and the ability to be a role model
Ability to adapt and succeed in a fast paced environment

This job description is intended to describe the general requirements for the prformance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

"Maison Kayser is an Equal Opportunity Employer"


Skills
Inventory Management
Training Experience
Microsoft Office
Point of Sale
Casual Dining Experience
New York Restaurant experience
Fluent in English
Advanced Knowledge of Cash Registers/ Money Handling
By applying you confirm you have these skills.

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