Service Manager

Reports to: General Manager

Here at Paris Baguette, we are part of a talented, diverse, highly competitive team—a collection of genuine individuals united by a desire to have fun and a passion to succeed. Each Team Member is a part of the driving force of our world-class product and exemplary service.

We emulate our CORE VALUES of Integrity- We are honest and stay true to our foundation; Innovation- We welcome change and eagerly pursue challenges; Integration- We value diversity and actively work together.

Pride in our work, our quality products, and excellent service are non-negotiables for each member of our team.

If you are someone who wants to be a part of this, then we are looking for you to join us!

OUR EXPECTATIONS

The role of Service Manager is responsible for directing other crew members in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Service Manager are the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Delegating the duties between crew members on the floor and assigning the duties to be carried out
• Checking on the crew to make sure said duties are completed
• Enter in the customer’s order in the POS and know how to use the POS system in place
• Work and thrive in a team-work environment
• Adhere to food safety guidelines
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pasties and beverages on display
• Help unload deliveries (up to twice a week
• Handle catering orders
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays   
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

WHAT YOU NEED TO HAVE

• 1-2 years of food handling/store experience inside a Paris Baguette retail store
• High School Diploma/GED or some college, preferred
• Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
• Good, positive attitude with a willingness to learn and accept feedback
• Time Management and ability to prioritize

Reports to: General Manager

Here at Paris Baguette, we are part of a talented, diverse, highly competitive team—a collection of genuine individuals united by a desire to have fun and a passion to succeed. Each Team Member is a part of the driving force of our world-class product and exemplary service.

We emulate our CORE VALUES of Integrity- We are honest and stay true to our foundation; Innovation- We welcome change and eagerly pursue challenges; Integration- We value diversity and actively work together.

Pride in our work, our quality products, and excellent service are non-negotiables for each member of our team.

If you are someone who wants to be a part of this, then we are looking for you to join us!

OUR EXPECTATIONS

The role of Service Manager is responsible for directing other crew members in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Service Manager are the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Delegating the duties between crew members on the floor and assigning the duties to be carried out
• Checking on the crew to make sure said duties are completed
• Enter in the customer’s order in the POS and know how to use the POS system in place
• Work and thrive in a team-work environment
• Adhere to food safety guidelines
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pasties and beverages on display
• Help unload deliveries (up to twice a week
• Handle catering orders
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays   
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

WHAT YOU NEED TO HAVE

• 1-2 years of food handling/store experience inside a Paris Baguette retail store
• High School Diploma/GED or some college, preferred
• Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
• Good, positive attitude with a willingness to learn and accept feedback
• Time Management and ability to prioritize