Office Manager

Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s boasts two ornate private dining rooms.

We are now recruiting for an experienced and dynamic Office Manager to lead the office team. The right candidate must have some Hospitality background within the support department or operations to be able to support the full operation.

The Office Manager key responsibilities include:

Administration

• To deal with all incoming & outgoing mail.
• Co-ordinate messages and appointments for the Senior General Manager and their correspondence, as required
• To organize, prepare for, attend, participate in and minute all meetings as required.
• Management of complaint letter procedures

Accounting Responsibilities

• To manage the process of payroll/revenue forecast and actuals on a weekly basis
• Fourth Hospitality system knowledge will be a great advantage

Customer Service

• Develop a culture of actively seeking feedback from Managers on a regular basis
• Support the delivery of information to allow customer requests and feedback, both verbal and written to be responded to
promptly and efficiently
• Demonstrate a high standard of office and personal presentation

Recruitment

• Ensure efficient use of recruitment suppliers to deliver recruitment on time, to the required standard and in line with budget.
• Have a great understanding of FOH & BOH recruitment is a must
• To liaise with Heads of Departments regarding recruitment needs
• Look after the recruitment needs at 360 responsibilities
• Ensure all staff receive an exit interview and feedback key issues

HR Administration

• Manage general front-line HR queries voiced by all staff in a professional and timely manner
• Manage recruitment administration to ensure it complies both with legal and company requirements and takes appropriate
action as required
• Production of essential letters e.g. Terms & Conditions, promotions.
• Update of the Fourth system and production of management information when requested
• Liaise with HoD’s to ensure all essential documentation is received e.g. visas and passports
• Excellent Payroll coordination ensuring minimal checks required due to internal errors

Health and Safety

• Management and coordination of effective monthly H&S Committee meetings forwarding minutes and updating the
GM/Operations Manager of any on-going matters
• Ensure a safe workplace by identifying and reporting hazards and taking corrective action

D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:

• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic Bonus Scheme

If you are interested in discussing the Office Manager role further, please get in touch with us without delay!

Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s boasts two ornate private dining rooms.

We are now recruiting for an experienced and dynamic Office Manager to lead the office team. The right candidate must have some Hospitality background within the support department or operations to be able to support the full operation.

The Office Manager key responsibilities include:

Administration

• To deal with all incoming & outgoing mail.
• Co-ordinate messages and appointments for the Senior General Manager and their correspondence, as required
• To organize, prepare for, attend, participate in and minute all meetings as required.
• Management of complaint letter procedures

Accounting Responsibilities

• To manage the process of payroll/revenue forecast and actuals on a weekly basis
• Fourth Hospitality system knowledge will be a great advantage

Customer Service

• Develop a culture of actively seeking feedback from Managers on a regular basis
• Support the delivery of information to allow customer requests and feedback, both verbal and written to be responded to
promptly and efficiently
• Demonstrate a high standard of office and personal presentation

Recruitment

• Ensure efficient use of recruitment suppliers to deliver recruitment on time, to the required standard and in line with budget.
• Have a great understanding of FOH & BOH recruitment is a must
• To liaise with Heads of Departments regarding recruitment needs
• Look after the recruitment needs at 360 responsibilities
• Ensure all staff receive an exit interview and feedback key issues

HR Administration

• Manage general front-line HR queries voiced by all staff in a professional and timely manner
• Manage recruitment administration to ensure it complies both with legal and company requirements and takes appropriate
action as required
• Production of essential letters e.g. Terms & Conditions, promotions.
• Update of the Fourth system and production of management information when requested
• Liaise with HoD’s to ensure all essential documentation is received e.g. visas and passports
• Excellent Payroll coordination ensuring minimal checks required due to internal errors

Health and Safety

• Management and coordination of effective monthly H&S Committee meetings forwarding minutes and updating the
GM/Operations Manager of any on-going matters
• Ensure a safe workplace by identifying and reporting hazards and taking corrective action

D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:

• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic Bonus Scheme

If you are interested in discussing the Office Manager role further, please get in touch with us without delay!