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Summary
Assistant Reception Manager
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 16 Bury St, St. James's, London SW1Y 6AJ, UK

Assistant Reception Manager


Description
Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s boasts two ornate private dining rooms.

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:

• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!
Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s boasts two ornate private dining rooms.

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:

• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 16 Bury St, St. James's, London SW1Y 6AJ, UK

Skills
Training Experience
Staff Scheduling
Open Table
OpenTable Experience
Fast-Paced Experience
Fluent in English
Customer Service
Leadership
telephone skills
mentoring
By applying you confirm you have these skills.

expired job post

16 Bury St, St. James's, London SW1Y 6AJ, UK