Front Office Supervisor

Does the challenge of running our Front Office shift make your heart beat faster? Can you balance executing and delivering the masterplan on guest experience, safety and security of our hotel and employee experience? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

Radisson Blu Hotel Amsterdam Airport is a true icon near Amsterdam Airport Schiphol. In 2024 we celebrate our 25th Anniversary. With over 100 associates we deliver great service and we need your support to make it excellent! If we look ahead to 2024 we foresee the launch of our new restaurant concept, implementation of RFID chipped Linen, Preparation for renovation Two bedroom floors, Moving from Gas to City heating and much more!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Our Front Office Supervisor is hotel expert and a recognized supervisor with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. During your shift you act as a Manager on Duty.

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Supervisor:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• You are working with the operations team to Check in and check out guest and deliver magical guest experiences
• Take care of pre-arrival arrangements such as Guest amenities and room assignment
• Sharing is caring; share all positive and negative guest reviews during your shift to develop the team and improve our guest satisfaction; YES I CAN
• Make sure that during the shift there is a complete focus on Radisson Rewards! Enroll our guest and deliver the benefits for our Club, Premium and VIP members
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Builds and maintains effective working relationships with all key stakeholders mainly Food & Beverage, Kitchen, Meeting & Events and Housekeeping
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers the plans and objectives where front office initiatives & hotel targets are achieved
• Recognize potential Corporate guests and share details with Sales for business growth opportunities
• Ever heard about stranded flights? During your shift you communicate with the Airlines at Schiphol Airport and Increase occupancy during your shift with sometimes more than 50%, the excitement of accommodating more than 100 guests within an hour. You are the Manager on Duty to make it happen!

Requirements:

• Experience in Front Office
• Supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

What do we offer?

• Salary range of € 2400- 2700,- gross, excluding 8% holiday allowance; 
• Employee rates in all the Radisson Hotels all over the world and 50% discount on Food & Beverage within the Radisson Hotels in the Netherlands; 
• Double your salary once per quarter with our enrolment incentive: for each enrolment you will receive € 2,-
• Great staff activities and parties;
• Radisson Academy trainings online and live;
• Supervisor community on property to stimulate growth
• Career possibilities within the Radisson Hotel Group;

The Radisson Hotel Group portfolio includes Radisson Collection, art'otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

Convenience, comfort and style combined at the Radisson Blu Hotel at Amsterdam Schiphol Airport, making it the perfect choice for busy travelers. Just 5 kilometers from Schiphol Airport, the hotel is based in the attractive Schiphol-Rijk Business Park near Highway A4. Our guests can sink into a plush bed in one of the 281 comfortable rooms and suites at our Schiphol hotel. Organizing a private meeting or a large conference? Our 19 renovated meeting rooms. Including the impressive Noord-Holland Ballroom, will meet all the needs of our guests.’

Become part of the world of Moment Makers, we are looking forward to getting to know you!

Does the challenge of running our Front Office shift make your heart beat faster? Can you balance executing and delivering the masterplan on guest experience, safety and security of our hotel and employee experience? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

Radisson Blu Hotel Amsterdam Airport is a true icon near Amsterdam Airport Schiphol. In 2024 we celebrate our 25th Anniversary. With over 100 associates we deliver great service and we need your support to make it excellent! If we look ahead to 2024 we foresee the launch of our new restaurant concept, implementation of RFID chipped Linen, Preparation for renovation Two bedroom floors, Moving from Gas to City heating and much more!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Our Front Office Supervisor is hotel expert and a recognized supervisor with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. During your shift you act as a Manager on Duty.

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Supervisor:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• You are working with the operations team to Check in and check out guest and deliver magical guest experiences
• Take care of pre-arrival arrangements such as Guest amenities and room assignment
• Sharing is caring; share all positive and negative guest reviews during your shift to develop the team and improve our guest satisfaction; YES I CAN
• Make sure that during the shift there is a complete focus on Radisson Rewards! Enroll our guest and deliver the benefits for our Club, Premium and VIP members
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Builds and maintains effective working relationships with all key stakeholders mainly Food & Beverage, Kitchen, Meeting & Events and Housekeeping
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers the plans and objectives where front office initiatives & hotel targets are achieved
• Recognize potential Corporate guests and share details with Sales for business growth opportunities
• Ever heard about stranded flights? During your shift you communicate with the Airlines at Schiphol Airport and Increase occupancy during your shift with sometimes more than 50%, the excitement of accommodating more than 100 guests within an hour. You are the Manager on Duty to make it happen!

Requirements:

• Experience in Front Office
• Supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

What do we offer?

• Salary range of € 2400- 2700,- gross, excluding 8% holiday allowance; 
• Employee rates in all the Radisson Hotels all over the world and 50% discount on Food & Beverage within the Radisson Hotels in the Netherlands; 
• Double your salary once per quarter with our enrolment incentive: for each enrolment you will receive € 2,-
• Great staff activities and parties;
• Radisson Academy trainings online and live;
• Supervisor community on property to stimulate growth
• Career possibilities within the Radisson Hotel Group;

The Radisson Hotel Group portfolio includes Radisson Collection, art'otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

Convenience, comfort and style combined at the Radisson Blu Hotel at Amsterdam Schiphol Airport, making it the perfect choice for busy travelers. Just 5 kilometers from Schiphol Airport, the hotel is based in the attractive Schiphol-Rijk Business Park near Highway A4. Our guests can sink into a plush bed in one of the 281 comfortable rooms and suites at our Schiphol hotel. Organizing a private meeting or a large conference? Our 19 renovated meeting rooms. Including the impressive Noord-Holland Ballroom, will meet all the needs of our guests.’

Become part of the world of Moment Makers, we are looking forward to getting to know you!