Overnight Banquet Operations Assistant Manager

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compensation: Competitive
employment type: part-time
OUR HISTORY
The Rainbow Room, the quintessential New York venue, has been the site of some of the city's most celebrated events since first opening in 1934.

We are seeking skilled, passionate professionals who take great pride in delivering unparalleled experiences and who value teamwork, integrity and professional development in a spectacular, world-class setting.

Your Role....
o The Overnight Banquet Manager will aid Banquet leadership in the overnight monitoring of the Banquet Department operations and staff.
o The Overnight Banquet Manager will work closely with the Banquet Leadership team to ensure the service is at the levels of the most highly rated restaurants in the United States.
o Service must maintain an extraordinary level of excellence based on specs of ownership.
o Assist with monitoring department goals.
o Provide support and guidance to banquet personnel to ensure a successful and effective event to provide a positive guest experience.
o Shared responsibility for Front of the House, Public Space and Locker Room areas.
o Actively embody, inspire and teach the core values to all employees.

What you do...

PERSONNEL
• Staffing:
o Maintain proper staffing levels by sourcing, interviewing and hiring qualified candidates who embody the core values of the Rainbow Room.
• Training:
o Supervision and modification of the training program for all new hires.
o Assure that all new hires are trained to standards and successfully complete training requirements.
• Departmental Meetings
o Participate in ongoing staff meetings to discuss personnel, operational and service related issues.
• Daily Pre-Shift Meetings
o Participate and lead daily pre-shift meetings to discuss shift related issues and provide the staff with necessary information.
• Development of Staff
o Professionally and personally supervise the Banquet staff to assure accuracy and efficiency.
o Troubleshoot any problems that arise while giving them the opportunity to solve the problem.
• Grooming
o All employees must maintain a neat, clean and well-groomed appearance per Rainbow Room standards.

BANQUET DEPARTMENT
• Overnight Banquet Operational Functions
o The Overnight Banquet Manager is responsible for exceeding the highest levels of excellence.
o Properly and efficiently execute Banquet Event Orders (BEOs).
o Monitor and direct operations to ensure product and service quality.
• Communication
o Communicate information supportive departments after set-up is complete.
• Leadership
o Strong leadership abilities, sound judgment and knowledge of Banquet operations, as well as strong food and beverage knowledge and experience.
o Leading by example, through actions, words and behaviors that influence others to act and respond in ways that are valuable & appropriate to Rainbow Room's Core Values.
o Fostering a team oriented environment, within Banquet Department and all other RR teams.
• Maintenance and Organization
o Ensure that Banquet storage facilities, uniform and other Banquet areas are maintained, organized and hygienic.
• Proper Vendor Relationships
o Treat purveyors & vendors with respect and as partners.
• Purchases
o All purchases need to be based on a balance of high quality, availability and cost.
o Follow SOP on purchasing of all Banquet products, uniforms and services.
• Training
o Train staff to ensure we are exceeding guest, associate and owner expectations.
o Educate all FOH and BOH staff continuously to update on the SOPs and service techniques.
• Innovation
o Must be innovative at all times to ensure constant excitement of service goals.

MAINTENANCE OF THE FACILITY
• Responsibility
o Fully responsible for the maintenance of the FOH and BOH areas.
o Create and update the FOH & BOH maintenance program.
o Hold all personnel accountable for daily checklists.
o Perform daily walk through of all areas.
o Be vigilant of any maintenance issues and report to appropriate department and follow up to ensure completion.

SERVICE
• Expectations
o Inform Banquet Department of relevant information and check with your Banquet leadership team and senior leaders regarding service needs of VIPs.
o Anticipate and address guests' service needs as they arise and resolve all matters where expectations are not met.

ADMINISTRATIVE
• Correspondence with Guests
o Correspond with guests to ensure satisfaction with service, as needed
• Technology
o Must be fully practiced in and regularly use available technology and software to ensure modern reporting and costing of all goods and services.
• Manager's Logbook
o Daily entry and review of information in managers' logbook that is relevant to operational concerns. Resolve all concerns.
• Management meetings
o Participate in weekly Management Meeting and provide input on issues. Responsible for resolving tasks, as needed.
o Participate in the Quarterly Overnight House Attendant meeting.
• Required Reading
o Regularly read and review industry publications and other material related to industries and interests of our customers and regular patrons.

OPERATIONAL
• Shift Responsibilities
o Perform opening, closing and specific Banquet shift responsibilities as required.
o Address employee performance concerns by adhering to established procedures for progressive discipline and counseling.
o The Overnight House Attendants must be fully staffed for each shift.

FINANCIAL
o Most of the day to day needs will be handled by our Finance Department. However it is the responsibility of the Overnight Banquet Manager to oversee and direct processes related to Banquet operations to assist the Director of Operations.
o Assist with the development and maintenance of all policies, procedures and quality standards within the department to ensure a high quality, cost effective and customer focused operation.
o Maintains or increases profitability through
Benefits:
As per offer letter

© craigslist - Map data © OpenStreetMap
(google map)

compensation: Competitive
employment type: part-time
OUR HISTORY
The Rainbow Room, the quintessential New York venue, has been the site of some of the city's most celebrated events since first opening in 1934.

We are seeking skilled, passionate professionals who take great pride in delivering unparalleled experiences and who value teamwork, integrity and professional development in a spectacular, world-class setting.

Your Role....
o The Overnight Banquet Manager will aid Banquet leadership in the overnight monitoring of the Banquet Department operations and staff.
o The Overnight Banquet Manager will work closely with the Banquet Leadership team to ensure the service is at the levels of the most highly rated restaurants in the United States.
o Service must maintain an extraordinary level of excellence based on specs of ownership.
o Assist with monitoring department goals.
o Provide support and guidance to banquet personnel to ensure a successful and effective event to provide a positive guest experience.
o Shared responsibility for Front of the House, Public Space and Locker Room areas.
o Actively embody, inspire and teach the core values to all employees.

What you do...

PERSONNEL
• Staffing:
o Maintain proper staffing levels by sourcing, interviewing and hiring qualified candidates who embody the core values of the Rainbow Room.
• Training:
o Supervision and modification of the training program for all new hires.
o Assure that all new hires are trained to standards and successfully complete training requirements.
• Departmental Meetings
o Participate in ongoing staff meetings to discuss personnel, operational and service related issues.
• Daily Pre-Shift Meetings
o Participate and lead daily pre-shift meetings to discuss shift related issues and provide the staff with necessary information.
• Development of Staff
o Professionally and personally supervise the Banquet staff to assure accuracy and efficiency.
o Troubleshoot any problems that arise while giving them the opportunity to solve the problem.
• Grooming
o All employees must maintain a neat, clean and well-groomed appearance per Rainbow Room standards.

BANQUET DEPARTMENT
• Overnight Banquet Operational Functions
o The Overnight Banquet Manager is responsible for exceeding the highest levels of excellence.
o Properly and efficiently execute Banquet Event Orders (BEOs).
o Monitor and direct operations to ensure product and service quality.
• Communication
o Communicate information supportive departments after set-up is complete.
• Leadership
o Strong leadership abilities, sound judgment and knowledge of Banquet operations, as well as strong food and beverage knowledge and experience.
o Leading by example, through actions, words and behaviors that influence others to act and respond in ways that are valuable & appropriate to Rainbow Room's Core Values.
o Fostering a team oriented environment, within Banquet Department and all other RR teams.
• Maintenance and Organization
o Ensure that Banquet storage facilities, uniform and other Banquet areas are maintained, organized and hygienic.
• Proper Vendor Relationships
o Treat purveyors & vendors with respect and as partners.
• Purchases
o All purchases need to be based on a balance of high quality, availability and cost.
o Follow SOP on purchasing of all Banquet products, uniforms and services.
• Training
o Train staff to ensure we are exceeding guest, associate and owner expectations.
o Educate all FOH and BOH staff continuously to update on the SOPs and service techniques.
• Innovation
o Must be innovative at all times to ensure constant excitement of service goals.

MAINTENANCE OF THE FACILITY
• Responsibility
o Fully responsible for the maintenance of the FOH and BOH areas.
o Create and update the FOH & BOH maintenance program.
o Hold all personnel accountable for daily checklists.
o Perform daily walk through of all areas.
o Be vigilant of any maintenance issues and report to appropriate department and follow up to ensure completion.

SERVICE
• Expectations
o Inform Banquet Department of relevant information and check with your Banquet leadership team and senior leaders regarding service needs of VIPs.
o Anticipate and address guests' service needs as they arise and resolve all matters where expectations are not met.

ADMINISTRATIVE
• Correspondence with Guests
o Correspond with guests to ensure satisfaction with service, as needed
• Technology
o Must be fully practiced in and regularly use available technology and software to ensure modern reporting and costing of all goods and services.
• Manager's Logbook
o Daily entry and review of information in managers' logbook that is relevant to operational concerns. Resolve all concerns.
• Management meetings
o Participate in weekly Management Meeting and provide input on issues. Responsible for resolving tasks, as needed.
o Participate in the Quarterly Overnight House Attendant meeting.
• Required Reading
o Regularly read and review industry publications and other material related to industries and interests of our customers and regular patrons.

OPERATIONAL
• Shift Responsibilities
o Perform opening, closing and specific Banquet shift responsibilities as required.
o Address employee performance concerns by adhering to established procedures for progressive discipline and counseling.
o The Overnight House Attendants must be fully staffed for each shift.

FINANCIAL
o Most of the day to day needs will be handled by our Finance Department. However it is the responsibility of the Overnight Banquet Manager to oversee and direct processes related to Banquet operations to assist the Director of Operations.
o Assist with the development and maintenance of all policies, procedures and quality standards within the department to ensure a high quality, cost effective and customer focused operation.
o Maintains or increases profitability through
Benefits:
As per offer letter