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Director of Front Office

Summary
Director of Front Office
Salary Competitive salary
Schedule Full Time
Experience Minimum 3 years of experience
Location 900 F St NW, Washington, DC 20004, USA

Director of Front Office


Description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

 

We are looking for... experienced and passionate Director of Front Office for Riggs Washington DC. Our preferred candidate must have luxury hotel/hospitality experience.

 

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

 

Our ideal candidate thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Front Office Manager Essential Functions
• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in accordance with Riggs Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Riggs Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action, etc., for Front Office Team.
• Manage the Front Office Up-Sell Program, encourage participation & growth.
• Comply with all company policies and procedures.

This position requires the following knowledge, skills and abilities:
• Fun and welcoming personality is a MUST
• Must have luxury hotel/hospitality experience.
• A minimum of 3 years of managerial hospitality experience.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to smile while multi-tasking and meeting your deadlines.
• Strong knowledge of MS Office, Opera, MICROS, and KnowCross.
• Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

 

We are looking for... experienced and passionate Director of Front Office for Riggs Washington DC. Our preferred candidate must have luxury hotel/hospitality experience.

 

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

 

Our ideal candidate thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Front Office Manager Essential Functions
• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in accordance with Riggs Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Riggs Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action, etc., for Front Office Team.
• Manage the Front Office Up-Sell Program, encourage participation & growth.
• Comply with all company policies and procedures.

This position requires the following knowledge, skills and abilities:
• Fun and welcoming personality is a MUST
• Must have luxury hotel/hospitality experience.
• A minimum of 3 years of managerial hospitality experience.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to smile while multi-tasking and meeting your deadlines.
• Strong knowledge of MS Office, Opera, MICROS, and KnowCross.
• Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 3 years of experience
Location 900 F St NW, Washington, DC 20004, USA

Skills
team
leader
luxury experience
Guest Experience
Front Office
By applying you confirm you have these skills.

900 F St NW, Washington, DC 20004, USA