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Assistant Front Office Manager

Summary
Assistant Front Office Manager
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 900 F St NW, Washington, DC 20004, USA

Assistant Front Office Manager


Description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

 

We are looking for... experienced and passionate Assistant Front Office Manager. Our preferred candidate would have luxury hospitality experience in the Washington DC market.

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

 Our ideal candidate thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

 The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

 

Assistant Front Office Manager Essential Functions

·       Ensure warm and genuine arrival and departure experience for all guests

·       Ensure the Front Office employees are informed & up-to-date with information on rates, promotional programs, and all information about Riggs Washington DC and the surrounding areas

·       Create the team schedule for all Front Office employees to ensure proper staffing levels are followed at all times

·       Anticipate guests' needs, create personal and memorable experiences and solutions

·       Manage all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved before departure

·       Collaborate and communicate with all departments to ensure seamless guest satisfaction

·       Perform training, including coaching & counseling, disciplinary action

·       Manage the Front Office Up-Sell Program, encourage team participation

This position requires the following knowledge, skills and abilities:

·       Fun and welcoming personality is a MUST

·       A minimum of 2-3 years of supervisory hospitality experience

·       Excellent communication skills; both verbal and written

·       Exceptional organizational skills

·       Ability to smile while multitasking and meeting your deadlines

·       Strong knowledge of MS Office, Opera, MICROS, and KnowCross

·       Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office operations at all times

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

 

We are looking for... experienced and passionate Assistant Front Office Manager. Our preferred candidate would have luxury hospitality experience in the Washington DC market.

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

 Our ideal candidate thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

 The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

 

Assistant Front Office Manager Essential Functions

·       Ensure warm and genuine arrival and departure experience for all guests

·       Ensure the Front Office employees are informed & up-to-date with information on rates, promotional programs, and all information about Riggs Washington DC and the surrounding areas

·       Create the team schedule for all Front Office employees to ensure proper staffing levels are followed at all times

·       Anticipate guests' needs, create personal and memorable experiences and solutions

·       Manage all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved before departure

·       Collaborate and communicate with all departments to ensure seamless guest satisfaction

·       Perform training, including coaching & counseling, disciplinary action

·       Manage the Front Office Up-Sell Program, encourage team participation

This position requires the following knowledge, skills and abilities:

·       Fun and welcoming personality is a MUST

·       A minimum of 2-3 years of supervisory hospitality experience

·       Excellent communication skills; both verbal and written

·       Exceptional organizational skills

·       Ability to smile while multitasking and meeting your deadlines

·       Strong knowledge of MS Office, Opera, MICROS, and KnowCross

·       Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office operations at all times


Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 900 F St NW, Washington, DC 20004, USA

Skills
Training Experience
Staff Scheduling
Microsoft Office
Spanish
Fluent in English
Other
By applying you confirm you have these skills.

This Job is no longer available
900 F St NW, Washington, DC 20004, USA