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Summary
Guest Experience Coordinator
Salary To be discussed
Schedule Full Time, Seasonal
Start date Mon, 30 Sep 2019 18:00:00 GMT
Experience Minimum 2 years of experience
Location 14301 E Speedway Blvd, Tucson, AZ 85748, USA

Guest Experience Coordinator


Description
Under Canvas began in 2009 with the opening of an all-inclusive glamping adventure package and has since grown to include eight luxury glamping resorts and a customized event’s offering, bringing the glamping experience to life anywhere in the country. And we continue to grow and reach our goal of 40 glampsites by 2023.

We believe being outdoors inspires, connects, invigorates and restores people. We enable our staff and guests to have unique experiences that enrich lives and strengthen relationships. We are advocates in providing opportunities to immerse our staff and guests in nature to foster environmental consciousness. We believe in preserving natural beauty, and therefore take a minimalist approach to development and use of all resources. Finally, we believe experiencing the outdoors doesn't always have to mean "roughing it".

We are here to enrich lives by enabling people to share experiences in the outdoors in comfort & style!


ROLE AND RESPONSIBILITIES

As a Guest Experience Coordinator with Under Canvas you are responsible for elevating the guest experience above & beyond the expected camp atmosphere, you are the “Magic Maker.”

DAILY RESPONSIBILITIES

 Review incoming guests for check-in that day
 Morning/Evening “walk arounds” to interact with guests to ensure their day is off to a good start and then to check that their day is
also ending as perfectly as possible
 Confirm all daily on-site activities that make up the camps experiential calendar
 Occasional town runs to assist guests in purchasing items they may need (within reason) to enhance their stay
 Creating a vibrant and welcoming atmosphere around camp
 Work with third party vendors to ensure a weekly experience calendar is in place providing opportunities for wellness, yoga/Pilates,
outdoor education, music, art, etc.
 Represent Under Canvas in a very forward-facing role, interacting with guest regularly, and always ensuring to have a big energetic
smile
 Ability to assist the camp in all facets during any potential down-time

REQUIRED SKILLS:

 Implement and oversee all onsite activities and experiences to ensure a magical guest experience
 Guest activities will be proactively planned out to ensure they are entertaining and well attended
 Communication about experiential activities will be robust to guests and staff so that a coordinated effort is achieved throughout
camp to inform guests of available activities

PREFERRED SKILLS:

 Resort / Campground experience
 “Super-human” people person skills
 Extroverted social dynamic
 Local tourism knowledge (best hikes, activities, restaurants in the area, etc.)
 Logistically and operationally minded
 Superior guest service experience

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PERKS & BENEFITS:

 Complimentary housing
 Competitive Compensation
 Health Benefits – Medical, Dental, Vision, Life, LTD, STD, and 401K
 Generous Employee & Friends/Family Discounts at all Under Canvas Locations


EEO M/F/D/V
Under Canvas began in 2009 with the opening of an all-inclusive glamping adventure package and has since grown to include eight luxury glamping resorts and a customized event’s offering, bringing the glamping experience to life anywhere in the country. And we continue to grow and reach our goal of 40 glampsites by 2023.

We believe being outdoors inspires, connects, invigorates and restores people. We enable our staff and guests to have unique experiences that enrich lives and strengthen relationships. We are advocates in providing opportunities to immerse our staff and guests in nature to foster environmental consciousness. We believe in preserving natural beauty, and therefore take a minimalist approach to development and use of all resources. Finally, we believe experiencing the outdoors doesn't always have to mean "roughing it".

We are here to enrich lives by enabling people to share experiences in the outdoors in comfort & style!


ROLE AND RESPONSIBILITIES

As a Guest Experience Coordinator with Under Canvas you are responsible for elevating the guest experience above & beyond the expected camp atmosphere, you are the “Magic Maker.”

DAILY RESPONSIBILITIES

 Review incoming guests for check-in that day
 Morning/Evening “walk arounds” to interact with guests to ensure their day is off to a good start and then to check that their day is
also ending as perfectly as possible
 Confirm all daily on-site activities that make up the camps experiential calendar
 Occasional town runs to assist guests in purchasing items they may need (within reason) to enhance their stay
 Creating a vibrant and welcoming atmosphere around camp
 Work with third party vendors to ensure a weekly experience calendar is in place providing opportunities for wellness, yoga/Pilates,
outdoor education, music, art, etc.
 Represent Under Canvas in a very forward-facing role, interacting with guest regularly, and always ensuring to have a big energetic
smile
 Ability to assist the camp in all facets during any potential down-time

REQUIRED SKILLS:

 Implement and oversee all onsite activities and experiences to ensure a magical guest experience
 Guest activities will be proactively planned out to ensure they are entertaining and well attended
 Communication about experiential activities will be robust to guests and staff so that a coordinated effort is achieved throughout
camp to inform guests of available activities

PREFERRED SKILLS:

 Resort / Campground experience
 “Super-human” people person skills
 Extroverted social dynamic
 Local tourism knowledge (best hikes, activities, restaurants in the area, etc.)
 Logistically and operationally minded
 Superior guest service experience

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PERKS & BENEFITS:

 Complimentary housing
 Competitive Compensation
 Health Benefits – Medical, Dental, Vision, Life, LTD, STD, and 401K
 Generous Employee & Friends/Family Discounts at all Under Canvas Locations


EEO M/F/D/V

Details
Salary To be discussed
Schedule Full Time, Seasonal
Start date Mon, 30 Sep 2019 18:00:00 GMT
Experience Minimum 2 years of experience
Location 14301 E Speedway Blvd, Tucson, AZ 85748, USA

Skills
Customer Service
Outgoing Personality
Camp / Resort Experience
Go Above & Beyond
By applying you confirm you have these skills.

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14301 E Speedway Blvd, Tucson, AZ 85748, USA