Front Desk Supervisor

Under Canvas began in 2009 with the opening of an all-inclusive glamping adventure package and has since grown to include eight luxury glamping resorts and a customized event’s offering, bringing the glamping experience to life anywhere in the country. And we continue to grow and reach our goal of 40 glampsites by 2023.

We believe being outdoors inspires, connects, invigorates and restores people. We enable our staff and guests to have unique experiences that enrich lives and strengthen relationships. We are advocates in providing opportunities to immerse our staff and guests in nature to foster environmental consciousness. We believe in preserving natural beauty, and therefore take a minimalist approach to development and use of all resources. Finally, we believe experiencing the outdoors doesn't always have to mean "roughing it".

We are here to enrich lives by enabling people to share experiences in the outdoors in comfort & style!


ROLE AND RESPONSIBILITIES
As a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierge Team.

DAILY RESPONSIBILITIES
• Keep front desk area presentable & engaging
• Respond to guest questions in a timely and friendly manner
• Establish a courteous and service-oriented relationship with the guests
• Maintain current knowledge of all the activities and be well educated about the area
• Greet and check-in guests efficiently informing them of all policies, camp lay-out, food options, activities, and amenities.
• Accompany the guests to their tent, assisting with their luggage and ensuring they understand how everything runs in their tent;
water, stove, and USB plug ins.
• Ensure that the guest is comfortable and worry-free
• Arrange weekly 1 on 1 meetings with each team member to ensure performance is top notch and camp is running smoothly,
while setting goals and tracking all accomplishments or discipline for seasonal performance appraisals

REQUIRED SKILLS:
• Ability to handle multiple tasks simultaneously while projecting a positive attitude and engaging manner
• Ability to work for long periods of time outdoors in possibly uncomfortable temperatures and/or weather and view the
experience as an adventure
• Ability to be outgoing, pleasant, and empathetic even in confrontational situations
• Customer service knowledge and experience
• Ability to skillfully work with a variety of personalities, circumstances, and environments
• Supervisory or management experience in a hospitality environment
• Ability to effectively delegate responsibilities
• Skillful at adaptation to change, personal improvement, and organization

PREFERRED SKILLS:
• Camp / Resort working environment

PERKS & BENEFITS:
• Competitive Compensation
• Health Benefits – Medical, Dental, Vision, Life, LTD, STD, and 401K
• 15 Days PTO + 7 Paid Holidays
• Generous Employee & Friends/Family Discounts at all Under Canvas Locations
EEO M/F/D/V

Under Canvas began in 2009 with the opening of an all-inclusive glamping adventure package and has since grown to include eight luxury glamping resorts and a customized event’s offering, bringing the glamping experience to life anywhere in the country. And we continue to grow and reach our goal of 40 glampsites by 2023.

We believe being outdoors inspires, connects, invigorates and restores people. We enable our staff and guests to have unique experiences that enrich lives and strengthen relationships. We are advocates in providing opportunities to immerse our staff and guests in nature to foster environmental consciousness. We believe in preserving natural beauty, and therefore take a minimalist approach to development and use of all resources. Finally, we believe experiencing the outdoors doesn't always have to mean "roughing it".

We are here to enrich lives by enabling people to share experiences in the outdoors in comfort & style!


ROLE AND RESPONSIBILITIES
As a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierge Team.

DAILY RESPONSIBILITIES
• Keep front desk area presentable & engaging
• Respond to guest questions in a timely and friendly manner
• Establish a courteous and service-oriented relationship with the guests
• Maintain current knowledge of all the activities and be well educated about the area
• Greet and check-in guests efficiently informing them of all policies, camp lay-out, food options, activities, and amenities.
• Accompany the guests to their tent, assisting with their luggage and ensuring they understand how everything runs in their tent;
water, stove, and USB plug ins.
• Ensure that the guest is comfortable and worry-free
• Arrange weekly 1 on 1 meetings with each team member to ensure performance is top notch and camp is running smoothly,
while setting goals and tracking all accomplishments or discipline for seasonal performance appraisals

REQUIRED SKILLS:
• Ability to handle multiple tasks simultaneously while projecting a positive attitude and engaging manner
• Ability to work for long periods of time outdoors in possibly uncomfortable temperatures and/or weather and view the
experience as an adventure
• Ability to be outgoing, pleasant, and empathetic even in confrontational situations
• Customer service knowledge and experience
• Ability to skillfully work with a variety of personalities, circumstances, and environments
• Supervisory or management experience in a hospitality environment
• Ability to effectively delegate responsibilities
• Skillful at adaptation to change, personal improvement, and organization

PREFERRED SKILLS:
• Camp / Resort working environment

PERKS & BENEFITS:
• Competitive Compensation
• Health Benefits – Medical, Dental, Vision, Life, LTD, STD, and 401K
• 15 Days PTO + 7 Paid Holidays
• Generous Employee & Friends/Family Discounts at all Under Canvas Locations
EEO M/F/D/V